{"id":3369470,"url":"https://alion.io/job/alvaria-sales-engineer","title":"Sales Engineer","company":{"id":1923389,"name":"Alvaria","domain":"alvaria.com","url":"https://alion.io/company/alvaria","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:23:20Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T09:29:32Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Alvaria\nAlvaria is the global leader in compliant outreach orchestration leveraging decades of operating in the highest regulated customer experience, contact center, and AI-powered automation solutions. Our AI-driven platform empowers enterprises to modernize customer engagement across voice, digital, compliance, outbound engagement, and intelligent automation. From banking and healthcare to insurance, telecommunications, and retail, the world's leading brands rely on Alvaria to improve operational efficiency, reduce risk, and create more meaningful customer connections.\nSales Engineer Role Summary\nSales Engineers accelerate the sales cycle and initiate the implementation cycle and are the primary technical resource for the field sales force. Sales Engineers are responsible for actively driving and managing the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our solutions. The Sales Engineer must be able to articulate technology and product positioning to both business and technical users. Must be able to identify all technical areas of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle with both internal teams and the customer/prospect. As a Principal-level individual contributor, this role also sets technical standards for the Sales Engineering practice and mentors junior team members.\nPRIMARY ROLE & RESPONSIBILITIES\nResponsible for development and delivery of solution demonstrations.\nResponsible for representing the solution to customers/prospects and at field events such as conferences, seminars, and user groups.\nFacilitates Discovery sessions with customer/prospects in conjunction with field sales.\nResponds to functional and technical elements of RFIs/RFPs.\nResponsible for designing and documenting the architecture/solution proposed.\nArticulates and defends proposed solutions to technical and executive stakeholders.\nResponsible for transitioning the project to implementation teams alongside the field sales force.\nConveys customer requirements to Product Management and Sales Technical Services teams.\nSets best practices and reusable demo/solution assets for the broader Sales Engineering team; mentors junior Sales Engineers.\nPositions and presents solutions across all levels of the client organization, from C-level and executive/senior leadership down to hands-on implementors, tailoring depth and framing to each audience.\nArticulates Agentic AI concepts to business and technical stakeholders.\nChannels client feedback and Voice of Customer (VOC) input to Product Management and Engineering, and is comfortable presenting that feedback to leadership, engineers, and product managers alike.\nCreates supporting documentation such as Technical Specifications and Use-Cases to support solution positioning and product feedback loops.\nAble to travel throughout sales territory.\nSPECIALIZED KNOWLEDGE & SKILLS\nHighly specialized level of expertise in the company's CX and Agentic AI product portfolio.\nFirm grasp of Agentic AI, including its benefits and practical application within the Contact Center environment.\nAbility to collaborate effectively with Product Management, Development, and Professional Services on enhancement and customization of solutions, including voice and multi-media/AI-orchestrated channels.\nDeep understanding of API integrations for contact center, CRM, and LLM/agentic orchestration platforms.\nExperience in AI-enablement of enterprise applications.\nProficiency operating in both direct sales and partner-based business models.\nStrong customer service and teamwork skills; professional demeanor to maintain and enhance relationships.\nBroad expertise and independent judgment used to shape company objectives and go-to-market principles.\nAbility to use professional concepts in developing approaches to critical problems and broad design issues; acts independently and provides technical guidance to other Sales Engineers.\nJOB REQUIREMENTS\n12+ years of Solutions Consulting/Sales Engineering or related experience in the Contact Center / Enterprise CX industry.\nBachelor's degree in a relevant field.\nShould be fluent in English and German\nDemonstrated experience with Agentic AI/LLM orchestration, including the ability to articulate its benefits and Contact Center applications, a strong plus.\nProven ability to present to and influence audiences ranging from C-level executives to technical implementors.\nExperience authoring technical documentation (Technical Specifications, Use-Cases, or similar) for product feedback purposes.\nAbility to pass a background check may also be required.\nPhysical requirements include sitting for long periods of time.\nAbility to travel.\nReports to Manager of Global Sales Engineering","description_format":"text","description_chars":4931,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced 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