Coolkeeper - Field Technician

Position Summary

This position is responsible for performing the installation, removal, modification, inspection, and/or service of a specific type or set of types of Direct Load Control devices while exhibiting safe, courtesy, and helpful behavior and maintaining compliance with company standards.  Services are targeted to the residential markets.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

Perform all required duties as directed to install, inspect, modify, remove and/or service DLC devices

Exhibit basic HVAC technical aptitude and understanding

Perform work requiring electrical/electronic usage and mechanical theories and principles

Navigate and understand basic operating components of air conditioning systems

Provide a professional appearance appropriate for a representative of our organization and the client

Ensure the meeting of customer specifications and company quality standards

Complete special projects as assigned

Work in a team atmosphere to collaborate and continuously improve operations year after year

Occasional weekend travel to a job site to accommodate a customer’s need may be required

Participate in the On-Call Rotation system for after-hours service calls

Conduct inventory counts and submit inventory reports as requested by management.

Assure the cleanliness and organization of warehouse locations and fleet vehicle parking areas by regularly assisting with the cleaning and organization of those areas - this includes proper storage of product and recycling materials, if applicable.

Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly.

Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request.

Position Requirements

Education and Experience

High School diploma or equivalent required.

1 – 3 years of experience preferably in basic wiring, lighting, HVAC, troubleshooting and/or other technologies installed in commercial/residential applications.

Mechanical and technical aptitude required.

Basic construction knowledge

Basic knowledge of building science/energy auditing

Experience in installing technologies, manual labor and using tools. – Preferred

Background in one or more of the following: - Preferred

Building science and design

Building envelope

Weatherization or related fields

Building maintenance

Home inspection

HVAC, lighting, controls or renewable energy

Required Skills, Knowledge and Abilities

Strong customer service and communication skills.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Must be able to handle a wide work variety and work in a fast-paced environment.

Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.

Ability to identify and resolve project application issues with customers and trade allies.

Proficient in Microsoft Office, specifically Word, Excel and Outlook.

Strong data entry skills in entering information in tracking systems/databases.

Ability to communicate effectively, both verbally and in writing with customers, clients and employees.

Ability to analyze and interpret data and solve practical problems.

Knowledge of mathematical concepts such as fractions, percentages and ratios.

Self-motivated and able to work independently with limited supervision

Committed to diversity and inclusion

Reliable transportation

Licenses & Certifications

Valid driver’s license

Travel Requirements

Willingness to travel up to 95%