{"id":4059721,"url":"https://alion.io/job/amadeus-claims-data-analyst","title":"Claims Data Analyst","company":{"id":8132,"name":"Amadeus","domain":"amadeus.com","url":"https://alion.io/company/amadeus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":38,"ghost_share":0.079,"stale_share":0.289,"repost_share":0.263,"time_to_fill_p50_days":19,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-11T07:38:26Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T03:04:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title\nClaims Data AnalystPURPOSE OF THE ROLE\nThe Claims Data Analyst is responsible for investigating claims arising from financial losses associated with the use of Amadeus products and solutions. The role focuses on ensuring the accuracy and quality of claims investigations, identifying root causes, and providing actionable insights to support effective decision-making and continuous process improvement.\nThe role works closely with internal and external stakeholders to analyse claims data, develop reports and dashboards, and provide subject matter expertise in resolving claims-related issues while ensuring compliance with established industry and organisational standards.\nThe role also supports the monitoring of team activities to ensure claims are handled consistently and in accordance with established processes and procedures.\nMAIN ROLES & RESPONSIBILITIES\n- Claims Investigation & Resolution\nDevelop strong functional expertise in relevant Amadeus products and areas, including ATC, NPC and PRI, to support the investigation and resolution of claims received or escalated by Amadeus customers.\nConduct detailed investigations, quality analysis and quality checks on claims to ensure accuracy, completeness and appropriate resolution.\nIdentify root causes of claims and provide clear recommendations for resolution and corrective actions.\nSupport complex or escalated claims by providing subject matter expertise and guidance.\n- Claims Process & Quality Management\nEnsure claims are handled in accordance with established processes, procedures and quality standards.\nMonitor adherence to claims procedures and support consistent application of processes across the team.\nActively contribute to the development and improvement of processes and procedures required to achieve operational and quality targets.\nIdentify opportunities to improve claims accuracy, efficiency and overall process effectiveness.\n- Claims Data Analysis & Reporting\nExtract, analyse and interpret claims data from Amadeus systems.\nIdentify trends, anomalies, recurring issues and root causes of claims discrepancies.\nDevelop reports, dashboards and actionable insights to support operational and business decision-making.\nUse data insights to recommend improvements to claims processing, quality and efficiency.\n- Stakeholder Collaboration\nCollaborate with customers, Claims Payment, Operations and other relevant teams to understand business requirements and resolve claims-related issues.\nWork closely with Commercial teams, Product Development teams and industry experts to investigate issues and identify appropriate solutions.\nCommunicate findings, trends and recommendations clearly to relevant stakeholders.\nProvide recommendations for process optimisation and operational adjustments based on claims analysis.\n- Transversal Projects\nParticipate in transversal projects and initiatives assigned by the manager.\nCollaborate with relevant stakeholders and provide claims-related data, analysis and insights to support the timely delivery of project requirements.\nContribute subject matter expertise to initiatives aimed at improving claims processes, customer experience and operational performance.\nRELEVANT WORK EXPERIENCE & SKILLS\nMinimum 3-5 years in Customer Services or 3 years in airline/travel agency experience.\nUnderstanding of the airlines/GDS/agency environment and ticketing.\nExperience in data analysis and reporting.\nProficiency in using claims management software and tools.\nStrong problem-solving skills and attention to detail.\nExcellent communication and interpersonal skills.\nFamiliarity with industry regulations and compliance standards.\nNote: Applicants must hold a valid work permit to be eligible for consideration.\nDiversity & Inclusion\nAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.\nAmadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.\nBe aware of recruitment scams\nAmadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.","description_format":"text","description_chars":4724,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Indonesia","iso":"ID","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology"],"lifecycle":[{"event":"open","at":"2026-11-11T07:38:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-12T06:02:41Z"},"pay":null,"html_url":"https://alion.io/job/amadeus-claims-data-analyst","json_url":"https://alion.io/job/amadeus-claims-data-analyst.json","meta":{"generated_at":"2026-11-12T06:02:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11999,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8132},"rest":"https://alion.io/mcp/rest/get_company?id=8132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famadeus-claims-data-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famadeus-claims-data-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famadeus-claims-data-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amadeus-claims-data-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famadeus-claims-data-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4059721}},{"tool":"search_jobs","arguments":{"company":"amadeus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4059721},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}