{"id":1488481,"url":"https://alion.io/job/amadeus-custmer-success-manager","title":"Customer Success Manager","company":{"id":8132,"name":"Amadeus","domain":"amadeus.com","url":"https://alion.io/company/amadeus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":28,"ghost_share":0.036,"stale_share":0.357,"repost_share":0.214,"time_to_fill_p50_days":19,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":106000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":49},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"Tableau","optional":false},{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"closed","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-19T07:10:24Z","board_verified":false,"closed_at":"2026-10-19T07:10:24Z","days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"Job Title\nCustomer Success ManagerExternal Job Title: Customer Success Manager\nPosition: Permanent\nLocation: Canada, Toronto, Ottawa\nAbout the Business Area\nThe Airline Distribution Customer Success team is responsible for helping airline customers maximize the value of their Amadeus solutions. Through strategic partnership, operational expertise, and customer advocacy, the team drives adoption, satisfaction, retention, and revenue growth across a portfolio of airline customers.\nWe work closely with airline stakeholders, including operational leaders, commercial teams, and executive decision-makers, to ensure customers achieve measurable business outcomes while optimizing their investment in Amadeus solutions.\nSummary of the Role\nAs a Customer Success Manager (CSM), you will own the post-sales customer lifecycle for a portfolio of airline customers. You will be responsible for driving solution adoption, customer satisfaction, retention, and growth opportunities while serving as a trusted advisor to key customer stakeholders.\nThe CSM develops strategic relationships across customer organizations, understands customer business objectives, and partners with internal teams to ensure customers achieve expected outcomes throughout their journey with Amadeus.\nThis role is critical in supporting renewal success, identifying expansion opportunities, and ensuring customers realize ongoing value from their Amadeus investments.\nIn This Role You'll\nOwn the Customer Success Strategy\nDevelop and maintain customer success plans aligned to customer business objectives and desired outcomes.\nEstablish measurable success criteria, KPIs, and adoption goals with customer stakeholders.\nBuild and maintain executive and operational stakeholder relationships.\nServe as the primary customer advocate within Amadeus.\nCoordinate cross-functional teams to ensure successful execution of customer objectives.\nParticipate in customer transition and handover activities following implementation or solution deployment.\nDrive Solution Adoption and Business Value\nPromote adoption and utilization of Amadeus solutions across customer organizations.\nMonitor customer health, usage trends, and success metrics.\nDeliver recommendations and best practices that help customers maximize return on investment.\nConduct regular business reviews and success planning sessions.\nIdentify risks to adoption, engagement, or customer satisfaction and develop mitigation plans.\nSupport customers through organizational or operational changes that may impact solution usage.\nManage Customer Health and Satisfaction\nProactively monitor customer performance indicators and engagement levels.\nLead customer success reviews focused on business outcomes and value realization.\nGather customer feedback and identify opportunities for continuous improvement.\nCollaborate with Product, Support, Consulting, and Delivery teams to address customer needs.\nCoordinate resolution efforts during customer escalations and critical business situations.\nContribute to customer satisfaction initiatives, including NPS and relationship survey programs.\nSupport Renewals and Account Growth\nPartner with Account Managers and Sales teams to support renewal strategies.\nIdentify expansion, upsell, and cross-sell opportunities through a deep understanding of customer operations and business goals.\nDocument and communicate customer success outcomes that support commercial discussions.\nCollaborate with cross-functional stakeholders to drive account growth and long-term customer value.\nKey Performance Indicators\nSuccess in this role is measured through:\nCustomer satisfaction and advocacy\nSolution adoption and utilization\nAchievement of customer business outcomes\nCustomer retention and renewal rates\nRevenue expansion through upsell and cross-sell opportunities\nCustomer health and engagement metrics\nAbout the Ideal Candidate\nBachelor's degree in Business, Technology, Engineering, or a related field, or equivalent professional experience.\nMinimum 5 years of experience in a customer-facing role such as Customer Success, Account Management, Delivery Management, Customer Care, Product Management, or IT Account Management.\nExperience managing enterprise customer relationships and engaging stakeholders at multiple organizational levels.\nStrong communication, relationship management, and consultative problem-solving skills.\nAbility to influence and collaborate across cross-functional teams.\nDemonstrated ability to analyze data and translate insights into actionable recommendations.\nProficiency with Microsoft Office applications and CRM platforms such as Salesforce.\nProfessional proficiency in English.\nExperience within the airline, travel technology, or distribution industry.\nKnowledge of airline distribution, NDC, EDIFACT, or passenger service systems (PSS).\nFamiliarity with Amadeus Airline Distribution solutions and portfolio offerings.\nExperience using business intelligence and visualization tools such as Tableau or Qlik.\nKnowledge of customer success methodologies, adoption frameworks, and customer health management.\nAdditional language skills supporting customer assignments within the region.\nKey Competencies\nCustomer-centric mindset\nExecutive presence and stakeholder management\nStrategic thinking and business acumen\nAnalytical and data-driven decision making\nAdaptability and resilience\nCross-functional collaboration\nStrong organizational and prioritization skills\nAbility to identify growth opportunities and drive customer value\nTravel Requirements\nUp to 20% travel within North America and Latin America.\nWorking at Amadeus, you will find:\nA critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. \nA truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. \nGreat opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. \nA caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. \nA complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits. \nA flexible working model - We want our employees to do their best work, wherever and however it works best for them. \nA diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. \nA Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.\nApplication process:\nThe application process takes no longer than 10 minutes!\nCreate your candidate profile, upload your Resume/CV and apply today!\nDiversity & Inclusion\nAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.\nAmadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.\nBe aware of recruitment scams\nAmadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.","description_format":"text","description_chars":8119,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Flexible schedule","Growth opportunities"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Travel Agencies","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-09-30T00:04:57Z"},{"event":"close","at":"2026-10-19T07:10:24Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/amadeus-custmer-success-manager","json_url":"https://alion.io/job/amadeus-custmer-success-manager.json","meta":{"generated_at":"2026-10-26T23:08:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31465,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8132},"rest":"https://alion.io/mcp/rest/get_company?id=8132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famadeus-custmer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famadeus-custmer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famadeus-custmer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amadeus-custmer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famadeus-custmer-success-manager"}]}