{"id":1729703,"url":"https://alion.io/job/amadeus-customer-success-manager-3","title":"Customer Success Manager","company":{"id":8132,"name":"Amadeus","domain":"amadeus.com","url":"https://alion.io/company/amadeus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":34,"ghost_share":0.029,"stale_share":0.294,"repost_share":0.176,"time_to_fill_p50_days":19,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Telegram","optional":true},{"name":"WhatsApp","optional":true}],"status":"live","first_seen_at":"2026-10-02T23:33:41Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-18T04:37:48Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Job Title\nCustomer Success ManagerRole Purpose:\nAs a Customer Success Manager, you will work closely with travel sellers to ensure they gain maximum value from our solutions. You will foster long-term partnerships, support their goals, and contribute to their success while helping them grow their business with confidence.\nKey Responsibilities:\nBuild and maintain strong relationships with travel sellers, serving as a trusted partner.\nSupport product adoption and engagement to create clear business value.\nConduct regular performance and planning discussions with customers.\nMonitor customer needs proactively, addressing risks and ensuring satisfaction.\nCollaborate with internal teams to ensure a seamless customer experience.\nGuide new customers during onboarding and implementation of products and services.\nIdentify opportunities for additional value-driven solutions in collaboration with Sales.\nCollect customer feedback and market insights to influence service improvements.\nMaintain accurate customer information and account documentation in management systems.\nPreferred Experience and Skills:\nExperience in customer-facing roles such as Customer Success, Account Management, or Sales.\nFamiliarity with the travel industry, travel technology, or distribution systems.\nExperience managing customer relationships and conducting business reviews.\nProficiency with Customer Relationship Management (CRM) tools and success platforms.\nFluency in English; knowledge of additional European languages is a plus.\nThe ideal person for this role demonstrates curiosity, flexibility, and a collaborative mindset, focusing on driving customer value and building trust-based partnerships.\nWhat we can offer you\n A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.\n A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.\n Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.\n A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.\n A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.\n A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.\n A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.\n A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.\nDiversity & Inclusion\nAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.\nAmadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.\nBe aware of recruitment scams\nAmadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.","description_format":"text","description_chars":4000,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Travel Agencies","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-02T23:33:41Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.782,"p_room":0.75,"age_days":14,"expected_fill_days":19,"reasons":["conf:4","wave","velocity","win:late","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/amadeus-customer-success-manager-3","json_url":"https://alion.io/job/amadeus-customer-success-manager-3.json","meta":{"generated_at":"2026-10-19T02:38:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1467,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8132},"rest":"https://alion.io/mcp/rest/get_company?id=8132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famadeus-customer-success-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famadeus-customer-success-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famadeus-customer-success-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amadeus-customer-success-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famadeus-customer-success-manager-3"}]}