{"id":4151100,"url":"https://alion.io/job/amadeus-customer-success-manager-4","title":"Customer Success Manager","company":{"id":8132,"name":"Amadeus","domain":"amadeus.com","url":"https://alion.io/company/amadeus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":37,"ghost_share":0.135,"stale_share":0.27,"repost_share":0.27,"time_to_fill_p50_days":19,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates","Barcelona, Spain"],"countries":["AE","ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-12T09:15:58Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T17:14:30Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Title\nCustomer Success ManagerWe are looking for a Customer Success Manager to join our Amadeus Hospitality team!\nAre you passionate about building strong customer relationships, driving customer satisfaction and identifying opportunities for business growth?\nIn this role you will:\nReach assigned retention goals by cultivating relationships with stakeholders across an assigned account \nBecome primary point of contact for optimization and usage of tools \nEnhance proactive communications and to be customer interaction main entry point to guide the client \nEnsure customers growth through product adoption and optimize use of products \nRetention: identify risks and ensure the renewal of the assigned portfolio \nGenerate Amadeus Hospitality revenue through upsell and cross-sell and ensure clients are seeing the value of Amadeus products \nCollaborate with Directors of Sales within your assigned regions \nCollaborate / coordinate with other departments to allow for a seamless renewal contracting process. \nEvaluate satisfaction of customer with product to pre-emptively solve problems \nGather customer usage data relevant for product development \nCollect and share business process and industry best practices \nParticipate in customer projects to handle the Amadeus Hospitality activities \nIdentify and action opportunities to improve current usage and adoption of Amadeus Hospitality products and services \nIdentify opportunities to expand the Amadeus Hospitality footprint within the account \nResponsible for total Customer Success function, serving as the central point of contact and product expert for assigned products \nResponsible for all customer communications, conflict resolution and compliance on contractual deliverables by coordinating with other teams. Provide revenue management, marketing, product optimization strategies and budget suggestions in support of customers; drive effective strategies to achieve organic growth as well as expand business by creating value propositions to create opportunities proactively. \nCreate value driven material to share during client Business Reviews calls taking into consideration items such as booking patterns, customer profiles, competitive sets, system usage, marketing or media performance and all demand marketing channels. \nWorks with Sales, Product and other internal departments to ensure that renewals and potential new revenue opportunities are actioned. \nAbout the ideal candidate:\nBachelor’s degree in a related business field required or equivalent work experience \nExperience in Customer Success role \nExperience in Hospitality, mainly in Hotel Operations, Sales or Revenue management\nDemonstrated ability to complete multiple tasks concurrently and deliver results under pressure \nDetails oriented with a bias toward action (project management experience preferred) \nExcellent written and verbal communication skills \nSelf-motivated, goal oriented, and able to work within a team as well as individually \nAnalytical mindset. Able to drive conclusion from data analysis \nAbility to persuade, influence and negotiate \nWhat can we offer you?\n A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.\nA truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.\nGreat opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.\nA caring environment - Amadeus fosters a caring environment that supports both professional growth and personal well-being.\nA complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.\nA flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.\nA diverse and inclusive community - We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.\nA Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.\nDiversity & Inclusion\nAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.\nAmadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.\nBe aware of recruitment scams\nAmadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.","description_format":"text","description_chars":5239,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology"],"lifecycle":[{"event":"open","at":"2026-11-12T09:15:58Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":19,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/amadeus-customer-success-manager-4","json_url":"https://alion.io/job/amadeus-customer-success-manager-4.json","meta":{"generated_at":"2026-11-14T23:21:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31179,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8132},"rest":"https://alion.io/mcp/rest/get_company?id=8132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famadeus-customer-success-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famadeus-customer-success-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famadeus-customer-success-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amadeus-customer-success-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famadeus-customer-success-manager-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4151100}},{"tool":"search_jobs","arguments":{"company":"amadeus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4151100},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}