{"id":3468268,"url":"https://alion.io/job/amadeus-customer-support-associate-3","title":"Customer Support Associate","company":{"id":8132,"name":"Amadeus","domain":"amadeus.com","url":"https://alion.io/company/amadeus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":38,"ghost_share":0.053,"stale_share":0.263,"repost_share":0.263,"time_to_fill_p50_days":18,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-29T16:04:22Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-03T14:40:48Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Job Title\nCustomer Support AssociateJoin Amadeus and Support the Future of Hospitality!\nBecome part of Amadeus’ Hospitality division, where technology meets exceptional customer experience. As a Customer Support Associate, you will play a vital role helping hotels around the world deliver smooth operations every day. You’ll be joining a recognized global team dedicated to continuous improvement and collaboration.\nIn this role, you'll\nProvide clear and courteous assistance to global customers via phone, chat, and email.\nHelp diagnose and resolve issues efficiently, following up to ensure a strong customer experience.\nCollaborate with other teams to address complex inquiries and ensure seamless service delivery.\nSuggest enhancements to existing support processes and tools for better efficiency and user satisfaction.\nContribute to ongoing team initiatives that improve communication, documentation, and response quality.\nAbout the ideal candidate\nExperience or interest in Customer Support or service-oriented environments.\nStrong communication and problem-solving skills with a focus on collaboration.\nFamiliarity with tools such as Salesforce or Microsoft Office, or motivation to learn them.\nOrganized and adaptable, able to manage global interactions in a fast-paced setting.\nComfortable communicating in English; knowledge of any additional language is beneficial.\nAble to work a schedule from Sunday to Thursday within our hybrid model.\nExperience in travel, hospitality, or related industries is appreciated but not required.\nWhat we can offer you\nA truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.\nGreat opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.\nA caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.\nA hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.\nA diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.\nA Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.\nA critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.\n#LI-EMEA\nDiversity & Inclusion\nAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.\nAmadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.\nBe aware of recruitment scams\nAmadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.","description_format":"text","description_chars":3713,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-29T16:04:22Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.898,"p_room":1,"age_days":4,"expected_fill_days":18,"reasons":["conf:6","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/amadeus-customer-support-associate-3","json_url":"https://alion.io/job/amadeus-customer-support-associate-3.json","meta":{"generated_at":"2026-11-03T15:50:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22114,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8132},"rest":"https://alion.io/mcp/rest/get_company?id=8132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famadeus-customer-support-associate-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famadeus-customer-support-associate-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famadeus-customer-support-associate-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amadeus-customer-support-associate-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famadeus-customer-support-associate-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3468268}},{"tool":"search_jobs","arguments":{"company":"amadeus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3468268},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}