{"id":2785729,"url":"https://alion.io/job/amadeus-customer-support-associate-english-polish-speaker","title":"Customer Support Associate - English & Polish speaker","company":{"id":8132,"name":"Amadeus","domain":"amadeus.com","url":"https://alion.io/company/amadeus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":38,"ghost_share":0.053,"stale_share":0.263,"repost_share":0.263,"time_to_fill_p50_days":18,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"closed","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-03T09:11:51Z","board_verified":false,"closed_at":"2026-11-03T09:11:51Z","days_open":18,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":18},"description":"Job Title\nCustomer Support Associate - English & Polish speakerEmpower travel innovation through exceptional customer care\nJoin Amadeus as a Customer Support Executive, where you’ll provide expert assistance to travel professionals using our technology solutions. You’ll handle inquiries, resolve issues, and collaborate with teams to ensure outstanding customer experiences - all while deepening your knowledge of the global travel ecosystem.\nIn this role, you'll\nProvide support to customers via phone, chat, and online portals on a diverse range of queries.\nInvestigate customer questions, propose solutions, and follow up to ensure timely resolution.\nBuild a broad understanding of Amadeus products and services to provide informed assistance.\nCollaborate closely with colleagues and other support teams to address complex issues.\nMaintain clear, friendly, and professional communication with customers.\nContribute to a culture of continuous learning and teamwork in a multilingual, dynamic environment.\nAbout the ideal candidate\nBachelor’s degree or equivalent relevant experience.\nExperience in customer service or helpdesk support roles.\nBackground in the travel industry and familiarity with Global Distribution Systems (GDS).\nStrong troubleshooting, communication, and organizational skills.\nComfortable balancing multiple priorities and following through on commitments.\nProactive, team-oriented, and eager to learn in an international environment.\nFluent in English and Polish.\nWhat we can offer you\nA truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.\nGreat opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.\nA caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.\nA hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.\nA diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.\nA Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.\nA critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.\n#LI-EMEA\nDiversity & Inclusion\nAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.\nAmadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.\nBe aware of recruitment scams\nAmadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. 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