{"id":391868,"url":"https://alion.io/job/amadeus-customer-support-associate-travel","title":"Customer Support Associate (Travel)","company":{"id":8132,"name":"Amadeus","domain":"amadeus.com","url":"https://alion.io/company/amadeus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":34,"ghost_share":0.029,"stale_share":0.294,"repost_share":0.294,"time_to_fill_p50_days":19,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":19000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-08-18T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-04T13:02:46Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"Job Title\nCustomer Support Associate (Travel)Purpose of the Role:\nServe as Amadeus Customer Care Management customers’ first level of support via all incoming channels (phone, portal, email, etc.); for functional queries, product/product line with additional products trained as competency increases.\nIn this role, you will:\nProvide assistance to customers who require support on Amadeus Solutions within the prescribed SLA.\nAnswer all calls within the specified SLA required.\nHandle all incoming functional queries from Amadeus customers, including Extended territories and ensure a superior customer service. \nResolve queries within the SLA, if the query gets forwarded to another department or a supplier ensure to follow up until completion of the query. Ensure customer receives regular feedback.\nResponsible for basic and complicated queries which may require extensive investigation and troubleshooting.\nLog all queries in OneviewCX and ensure enough detail is provided.\nThe Customer Support Representative will also be required to attend high standard of training when necessary, including both classroom and online training.\nRefer to the detailed list of solutions you will be responsible for.\nAbout the ideal candidate:\nBachelor's degree holder in Tourism or equivalent work experience\nExperience within a call center/help desk environment handling Travel account\nAmadeus GDS experience and Helpdesk functionality essential\nExperience working with Amadeus products and solutions\nStrong communication skills and strong customer service skills\nAbility to respond positively to client requests for assistance in an often-stressful Help Desk environment. \nAbility to relate to customers having both a wide and limited knowledge of computing and the company’s products and services\nAbility to learn and understand new products and services \nAbility to communicate effectively at all levels both written and verbal\nAbility to work in a team orientated environment\nThis position requires availability to work in a rotating shift schedule, including nights, weekends, and public holidays, to support 24/7 operational coverage.\nFlexibility and responsiveness are essential to meet the demands of a global organization.\nAmenable to work on a hybrid work setup (2-3x/week onsite). Location: BGC, Taguig\nDiversity & Inclusion\nAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.\nAmadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.\nBe aware of recruitment scams\nAmadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. 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