{"id":3329366,"url":"https://alion.io/job/amadeus-implementation-engineer-2-4","title":"Implementation Engineer 2","company":{"id":8132,"name":"Amadeus","domain":"amadeus.com","url":"https://alion.io/company/amadeus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":37,"ghost_share":0.081,"stale_share":0.27,"repost_share":0.27,"time_to_fill_p50_days":19,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":36000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-27T11:33:13Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T02:29:15Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Title\nImplementation Engineer 2Overall purpose:\nThe Implementation Engineer is responsible for end-to-end delivery of the solutions to the airline, organizing and planning the implementation schedule, monitoring implementation timelines, coordinating deliveries with R&D development teams, ensuring migration plans are completed, supporting Airline customers during the whole implementation on all aspects (functionally, testing, etc..).\nThe candidate will be responsible for a significant customer-facing role requiring organization and the ability to work hands-on at all levels within Airline customers’ business and within Amadeus solutions.\nThe successful candidate will gain a large functional expertise on Order Implementation portfolio, Ticketing, reservation, disruption, and will have the opportunity to grow on project management aspects. She/he will be the Amadeus entry point for a set of airline customers and will coordinate and support the activities necessary to implement merchandizing product.\nRegular activities are varied:\nAnalyse customer requirements, configure products and manage implementation on test and production environment.\nSolution support: Based on airline requirement guide them on configurations \nFunctional support: first level support, troubleshooting & consulting for product implementation and filing support\nService/consultancy activities: Analyse customer service requirement, assess customer product usage and define tailored service proposal, and deliver to the customer\nProject management: Projects planning, follow up and support activities during the implementation. Coordinate the project with the customer, organize workshops, regular status meetings, follow actions and risks\nEstablish joint baseline plan with the airline and follow tracking of activities\nCoordinate internally with R&D , product development teams for the activities and features to deliver\nMain Responsibilities\nImplementation activities\nFunctional support during Ticketing & Reservation implementations:\nHelp define an optimized end-to-end solution covering Ticket Server, TKT standalone products (Asset Manager, TTT, RTTF, etc.), and their integration within the customer ecosystem.\nIdentify and coordinate all technical and functional actions required to integrate Amadeus ticketing products and services under TKT team responsibility.\nConfigure, implement, and validate Ticketing functionalities and related modules in alignment with customer use cases and operational flow.\nProvide functional support, troubleshooting, and problem resolution to internal teams, and customer functional staff throughout the project lifecycle.\nDeliver consultancy services to assess business processes, evaluate product usage, recommend optimizations, and propose tailored service options.\nSupport ticketing and EMD data migration activities during PSS migrations, including data analysis, mapping, and validation of migrated records.\nProject Management:\nDefine the overall migration strategy for a customer. Handle the migration activities, rehearsals, and cutover with the airline. Responsible for the setup of the product in test and production.\nSupport project activities during the implementation in the area of expertise (incl. system/data set-up, support to test phases and migration). Support UAT and BPT testing from the airline\nLead Implementation projects as well as Services projects. Define the overall planning of activities and track progresses through the applicable project governance.\nLiaise with all Amadeus involved teams: ADP, DEV, PDef, PM, Pre-Sales\nPrioritise the tasks\nOther activities:\nParticipate to the creation and improvement of implementation processes\nLead knowledge transfer and industrialization of new Amadeus solutions.\nParticipate to the creation and delivery of new Services around Products Portfolio under team activities.\nSkills & Knowledge - Technical / Functional\nThe successful candidate will be:\nService oriented, as he/she will be the main technical interlocutor to the customer team.\nStrong at problem solving and analytical skills (gather data, compile information, and prepare reports)\nAccountability and proactivity\nInterpersonal and communication skills and the ability to work effectively within a multicultural environment\nGood at project management - change management & tracking skills\nDynamic and good team player\nCustomer centric\nSpecific skills\nGood knowledge of the airline IT business and Amadeus core reservation, ticketing, PNRs.\nMust understand key concepts of airline e-commerce web applications\nKnowledge of Airline Booking systems, feeds, PSS\nBasic knowledge of airport and airline operations.\nSkills Needed:\nStrong customer-facing skills, with the ability to communicate complex ticketing concepts clearly to both technical and non-technical stakeholders.\nSolid understanding of the airline IT landscape, especially in the areas of reservation, ticketing, and document lifecycle management.\nKnowledge of ticket issuance, exchange/refund processes.\nAbility to analyze and interpret data, including during migration or mapping activities in PSS transition projects.\nGood project-management, change-management, and tracking skills to coordinate cross-functional tasks and follow through to delivery.\nCapacity to troubleshoot functional issues, identify root causes, and propose corrective actions in collaboration with R&D and product teams.\nAbility to work collaboratively in a multi-team, multi-stakeholder environment while maintaining ownership of functional deliverables.\nTravel: Ad-hoc to support Rehearsal/Cutover during PSS Program, or to deliver consultancy services.\nEducation and Years of Experience\nEngineer degree or university degree in Computer Science or equivalent work experience (IT).\nFluent in English\nAirlines reservation, ticketing IT solutions, ancillaries, fares and offers, Altea Reservation system (added advantage)\nIATA certifications (optional)\nWork exp: 4-9 years\n------\nCommon accountabilities:\n\n- Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.\n- Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.\n- May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business.\nSpecific accountabilities:\nAnalyse customer systems and service requirements.\nIdentify specific actions necessary to integrate Amadeus products/services.\nEstablish and manage the product/solution integration schedule.\nDetermine and document adaptations to Amadeus products and services.\nWrite functional specifications used for customisation and/or verify that specifications reflect customer requirements.\nGuarantee that customised products/solutions meet specified requirements.\nPerform the necessary tests on the customized solution before it is delivered to the customer.\nProvide functional support and problem resolution to sales and/or customer functional staff.\nSupport project activities during the implementation.\nDiversity & Inclusion\nAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.\nAmadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.\nBe aware of recruitment scams\nAmadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.","description_format":"text","description_chars":8208,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-27T11:33:13Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":19,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/amadeus-implementation-engineer-2-4","json_url":"https://alion.io/job/amadeus-implementation-engineer-2-4.json","meta":{"generated_at":"2026-10-30T12:09:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17510,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8132},"rest":"https://alion.io/mcp/rest/get_company?id=8132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famadeus-implementation-engineer-2-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famadeus-implementation-engineer-2-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famadeus-implementation-engineer-2-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amadeus-implementation-engineer-2-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famadeus-implementation-engineer-2-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3329366}},{"tool":"search_jobs","arguments":{"company":"amadeus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3329366},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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