{"id":3860122,"url":"https://alion.io/job/amadeus-manager-customer-success-management","title":"Manager, Customer Success Management","company":{"id":8132,"name":"Amadeus","domain":"amadeus.com","url":"https://alion.io/company/amadeus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":37,"ghost_share":0.135,"stale_share":0.243,"repost_share":0.27,"time_to_fill_p50_days":19,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-06T08:57:55Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-13T23:14:04Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Title\nManager, Customer Success ManagementManager, Customer Success Management\nLocation: Mumbai\nAbout the role\nWe are looking for a Manager, Customer Success Management to lead our customer success activities and team in India for airport and border authority customers using Amadeus solutions.\nYou will lead and manage all the customer accounts in India with a team of customer success professionals. You will focus on implementing strategies and activities to achieve high adoption and effective usage of the Amadeus solutions, translating to measurable business outcomes for these customers.\nIn this role, you’ll\nLead and coach the Customer Success team supporting customers across India.\nMonitor key Customer Success indicators, including customer satisfaction surveys, adoption and usage metrics to gain insights and identify improvements for customers.\nBuild and execute the Customer Success Plan focused on adoption, usage, value realization, and customer satisfaction.\nDevelop strong relationships and partnerships with key stakeholders and decision makers within the customers’ organizations.\nFocus personally on customer success activities and plan for Mumbai and Navi Mumbai airports.\nIdentify opportunities for upsell, cross-sell and account expansion in partnership with Sales and Account Management team.\nIdentify the strategies and activities to ensure Amadeus is well-positioned for contract renewals.\nConduct regular customer business reviews and ensure customers are getting the expected value from Amadeus solutions.\nSupport critical customer situations and collaborate with internal teams to drive effective outcomes.\nSet clear expectations and objectives for the team while coaching and supporting their professional development.\nEnsure alignment across Customer Success, Sales & Account Management, Pre-sales, Product, Delivery, and other key stakeholders.\nWhat we’re looking for\nStrong experience in Customer Success, preferably within a technology or solutions-driven environment.\nExperience in managing, coaching, or leading Customer Success professionals.\nStrong customer relationship and strategic account management skills.\nGood understanding of product adoption, customer value, retention, renewals, upsell, and growth.\nAbility to work across different teams and influence senior stakeholders.\nStrong commercial mindset combined with a customer-focused approach.\nComfortable working with a high level of autonomy and managing complex customer situations.\nAirport, airline, or aviation industry experience will be an advantage.\nWhy join us?\nTake a leadership role in Customer Success within India’s growing aviation and airport market.\nWork closely with strategic airport and border authorities’ customers and help them maximize the value of using Amadeus solutions.\nBuild, coach, and develop a growing Customer Success team.\nBring your Customer Success experience even if you come from outside the aviation industry. Your expertise and different perspectives are valued.\nA place for everyone\nWe welcome candidates with different experiences, backgrounds, and perspectives. If your experience doesn’t match every requirement but you believe your Customer Success and leadership skills can make an impact, we encourage you to apply.\nWhat we can offer you\n· A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose. \n· A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. \n· Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions. \n· A caring environment - Amadeus fosters a caring environment that supports both professional growth and personal well-being. \n· A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits. \n· A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best. \n· A diverse, equitable, and inclusive community - We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment. \n· A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees. \nDiversity & Inclusion\nAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.\nAmadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.\nBe aware of recruitment scams\nAmadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. 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