{"id":2450211,"url":"https://alion.io/job/amadeus-principal-engineer-servicenow-itom","title":"Principal Engineer - ServiceNow (ITOM)","company":{"id":8132,"name":"Amadeus","domain":"amadeus.com","url":"https://alion.io/company/amadeus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":28,"ghost_share":0.036,"stale_share":0.357,"repost_share":0.179,"time_to_fill_p50_days":20,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Configuration Management","optional":false},{"name":"GCP","optional":false},{"name":"JavaScript","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Telegram","optional":true},{"name":"WhatsApp","optional":true}],"status":"live","first_seen_at":"2026-10-13T14:32:44Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-20T21:35:09Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Title\nPrincipal Engineer - ServiceNow (ITOM) About the RoleAs a ServiceNow IT Operations Management (ITOM) Principal Engineer, you will act as a key technical expert and collaborative leader helping shape the design, implementation, and continuous evolution of enterprise-scale ITOM capabilities on our ServiceNow platform.\nYou’ll work closely with architects, platform teams, product managers, and partners across cloud and infrastructure teams to deliver scalable, secure, and sustainable solutions that support our digital transformation goals.\n In this Role, You’llCollaborate with IT and business stakeholders to define and evolve ServiceNow ITOM strategies.\nDesign scalable ITOM solutions across on-premise, hybrid, and multi-cloud environments (AWS, Azure, and Google Cloud Platform).\nLead and guide teams in platform engineering, configuration, and optimization across Discovery, Service Mapping, CMDB (Configuration Management Database), and Event Management.\nDevelop and promote standardized frameworks, automation assets, and reusable solutions.\nSupport platform governance, architecture reviews, and continuous technical improvements.\nIntegrate observability, monitoring, and automation tools to enhance operational reliability.\nPartner with DevOps and agile teams to improve continuous integration and delivery (CI/CD) practices.\nEnable data accuracy and governance through Common Service Data Model (CSDM) adoption.\nContribute to innovation through proofs of concept and technology evaluation.\n Your ProfileExtensive experience (typically 10+ years) in IT operations, design, or engineering, including deep ServiceNow platform expertise.\nProven experience leading or contributing to enterprise ITOM implementations.\nStrong understanding of Discovery, Service Mapping, CMDB, and Observability practices.\nFamiliarity with integrating multiple platforms using REST APIs, Flow Designer, or equivalent methods.\nProficiency with cloud technologies such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud.\nKnowledge of JavaScript, Python, or PowerShell scripting for automation is desirable.\nServiceNow certifications such as System Administrator (CSA), Application Developer (CAD), or Discovery Implementation Specialist are advantageous.\nCollaborative communication style, problem-solving mindset, and openness to mentoring and continuous learning.\nWhat We Can Offer You\nA truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.\nGreat opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.\nA caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.\nA hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.\nA diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.\nA Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.\nA critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.\nDiversity & Inclusion\nAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.\nAmadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.\nBe aware of recruitment scams\nAmadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.","description_format":"text","description_chars":4537,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-13T14:32:44Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.851,"p_room":1,"age_days":6,"expected_fill_days":20,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/amadeus-principal-engineer-servicenow-itom","json_url":"https://alion.io/job/amadeus-principal-engineer-servicenow-itom.json","meta":{"generated_at":"2026-10-21T01:02:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1608,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8132},"rest":"https://alion.io/mcp/rest/get_company?id=8132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famadeus-principal-engineer-servicenow-itom"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famadeus-principal-engineer-servicenow-itom"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famadeus-principal-engineer-servicenow-itom"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amadeus-principal-engineer-servicenow-itom\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famadeus-principal-engineer-servicenow-itom"}]}