{"id":3305652,"url":"https://alion.io/job/amadeus-product-support-engineer-4","title":"Product Support Engineer","company":{"id":8132,"name":"Amadeus","domain":"amadeus.com","url":"https://alion.io/company/amadeus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":39,"ghost_share":0.077,"stale_share":0.256,"repost_share":0.282,"time_to_fill_p50_days":19,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"Splunk","optional":false},{"name":"Telegram","optional":false},{"name":"Unix","optional":false},{"name":"WhatsApp","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T14:36:45Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Title\nProduct Support EngineerAbout the Business Area/Department:\nAmadeus is committed to delivering world-class customer support at a global scale and helping customers achieve the best possible outcomes from Amadeus solutions. Within Hospitality, the Front Line Support team provides technical and operational assistance to an international customer base while helping shape the prioritization of product defects, system enhancements, and operational needs.\nSummary of the role:\nAs a Front Line Support Engineer, you will monitor system alerts, provide first-level technical support, analyze incidents, resolve production issues, and identify potential product or platform deficiencies. You will work closely with engineering support teams and use established documentation and diagnostic resources to restore service efficiently.\nWe are looking for a highly motivated, process-driven engineer who is eager to learn new products and technologies and contribute to automation initiatives.\nIn this role you’ll:\nCollaborate with internal teams to resolve production incidents and maintain the availability of Amadeus Hospitality production environments.\nMonitor applications, servers, networks, and infrastructure using tools such as Datadog, Zabbix, Splunk, and other monitoring platforms.\nProvide first-level support and coordinate technical, management, and personnel escalations when performance degradation or production issues occur.\nInitiate incident management and triage activities, assess impact and criticality, diagnose causes where appropriate, and drive issues toward timely resolution.\nKeep business stakeholders informed through clear, consistent, and appropriate communications during production incidents.\nProactively monitor infrastructure to protect availability, integrity, confidentiality, and performance.\nRespond promptly to automated alerts by following established procedures and using diagnostic tools to identify faults and abnormal conditions.\nPerform periodic health checks of systems and applications, prioritize competing demands, and manage multiple tasks with minimal supervision.\nParticipate in Change and Problem Management processes to improve the stability and efficiency of production systems.\nCreate and maintain team processes, system documentation, and operating procedures as needed.\nParticipate in shift rotations and provide occasional coverage during holidays, vacations, sick leave, or other staffing gaps.\nAbout the ideal candidate:\nEngineering diploma, an equivalent educational qualification or equivalent work experience.\nGood understanding and practical application of ITIL processes.\nOperational and infrastructure support experience with Linux or Unix environments.\nStrong communication, analytical, and problem-solving skills.\nKnowledge of IT operations, ideally in mission-critical environments.\nAbility to identify improvement opportunities in a structured manner.\nUnderstanding of servers, data centers, monitoring tools, and networking technologies.\nBasic knowledge of relational databases such as MySQL and Oracle.\nGood English communication skills.\nAbility and willingness to work in a 24x7x365 operational environment.\nParticipation in a rotating 24/7 on-call schedule.\nWhat we can offer you:\nGet rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.\nWork hybrid at our Bogota office. \nProfessional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.\nEnter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.\nApplication process:\nThe application process takes no longer than 10 minutes!\nCreate your candidate profile, upload your Resume/CV and apply today!\nWorking at Amadeus, you will find:\nA critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.\nA truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.\nGreat opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.\nA caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.\nA complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.\nA diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.\nA Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.\nDiversity & Inclusion\nAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.\nAmadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.\nBe aware of recruitment scams\nAmadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.","description_format":"text","description_chars":6211,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity","Health insurance","Professional development"],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology"],"lifecycle":[{"event":"open","at":"2026-10-27T01:16:28Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.885,"p_room":1,"age_days":5,"expected_fill_days":19,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/amadeus-product-support-engineer-4","json_url":"https://alion.io/job/amadeus-product-support-engineer-4.json","meta":{"generated_at":"2026-10-31T21:22:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33443,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8132},"rest":"https://alion.io/mcp/rest/get_company?id=8132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famadeus-product-support-engineer-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famadeus-product-support-engineer-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famadeus-product-support-engineer-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amadeus-product-support-engineer-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famadeus-product-support-engineer-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3305652}},{"tool":"search_jobs","arguments":{"company":"amadeus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3305652},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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