{"id":3702873,"url":"https://alion.io/job/amadeus-sales-support-specialist","title":"Sales Support Specialist","company":{"id":8132,"name":"Amadeus","domain":"amadeus.com","url":"https://alion.io/company/amadeus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":31,"ghost_share":0.097,"stale_share":0.355,"repost_share":0.258,"time_to_fill_p50_days":19,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San José, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Microsoft Excel","optional":true},{"name":"Power BI","optional":true},{"name":"Telegram","optional":true},{"name":"WhatsApp","optional":true}],"status":"closed","first_seen_at":"2026-11-03T20:11:17Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T04:22:50Z","board_verified":false,"closed_at":"2026-11-09T04:22:50Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Job Title\nSales Support SpecialistExternal Job Title: Sales Support Specialist\nPosition type: Permanent (Hybrid)\nLocation: San Jose\nJob ID: R38176\nJob family: Sales & Commercial Operations Strategy\nIn This Role You Will\nSupport commercial teams with operational activities related to customer accounts, contracts, renewals, billing, and reporting.\nManage and resolve Salesforce cases and operational requests from intake through completion.\nResearch and resolve complex issues involving customer accounts, contracts, invoices, subscriptions, and data quality.\nMaintain accurate customer and commercial data within Salesforce and related systems.\nCreate reports, dashboards, audits, and analyses that support business decisions.\nCoordinate with Finance, Legal, Contract Support, Data Integrity, and other teams to remove operational blockers.\nDevelop and maintain process documentation, SOPs, and training materials.\nIdentify opportunities to improve efficiency, scalability, automation, and service quality. \nAbout the Ideal Candidate\nBachelor's degree preferred in Business, Hospitality, Finance, Operations, Data Analytics, or a related field.\n3+ years of experience supporting Program/Project Management, Sales Operations, Commercial Operations, Customer Success, or related functions.\nExperience working with CRM platforms, preferably Salesforce.\nProven ability to manage multiple priorities and work independently.\nExperience supporting business processes, reporting, and operational case management.\nAdvanced English proficiency (C1 or higher)\nPreferred Qualifications\nSalesforce reporting and analytics experience.\nAdvanced Excel skills, including Pivot Tables, XLOOKUP, and data analysis.\nExperience creating reports, dashboards, SOPs, and process documentation.\nFamiliarity with Power BI, automation tools, or AI enabled solutions.\nHospitality, travel technology, or SaaS industry experience preferred.\nKnowledge, Skills and Abilities\nStrong analytical and problem solving skills.\nExcellent verbal and written communication skills.\nStrong organizational skills and attention to detail.\nAbility to research and synthesize information from multiple sources.\nAbility to work autonomously within established processes and exercise sound judgment.\nStrong stakeholder management and cross functional collaboration skills.\nContinuous improvement mindset with a focus on efficiency, quality, and customer outcomes\nWhat we can offer you\nGet rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.\nWork from anywhere: onsite, hybrid or fully remote. \nProfessional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.\nEnter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.\nWorking at Amadeus, you will find\n A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.\n A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.\n Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.\n A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.\n A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.\n A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.\n A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.\nApplication process\nThe application process takes no longer than 10 minutes! \nCreate your candidate profile, upload your Resume/CV and apply today!\nDiversity & Inclusion\nAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.\nAmadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.\nBe aware of recruitment scams\nAmadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.","description_format":"text","description_chars":5414,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Health insurance","Professional development"],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Technology"],"lifecycle":[{"event":"open","at":"2026-11-03T20:11:17Z"},{"event":"close","at":"2026-11-09T04:22:50Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/amadeus-sales-support-specialist","json_url":"https://alion.io/job/amadeus-sales-support-specialist.json","meta":{"generated_at":"2026-11-10T13:22:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31094,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8132},"rest":"https://alion.io/mcp/rest/get_company?id=8132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famadeus-sales-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famadeus-sales-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famadeus-sales-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amadeus-sales-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famadeus-sales-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3702873}},{"tool":"search_jobs","arguments":{"company":"amadeus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3702873},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}