{"id":3417323,"url":"https://alion.io/job/amadeus-service-reliability-engineer-7","title":"Service Reliability Engineer","company":{"id":8132,"name":"Amadeus","domain":"amadeus.com","url":"https://alion.io/company/amadeus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":39,"ghost_share":0.077,"stale_share":0.256,"repost_share":0.282,"time_to_fill_p50_days":19,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San José, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":51000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5845},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Windows","optional":false},{"name":"Telegram","optional":true},{"name":"WhatsApp","optional":true}],"status":"live","first_seen_at":"2026-10-28T19:51:04Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T14:36:45Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Title\nService Reliability EngineerExternal Job Title: Service Reliability Engineer\nPosition type: Full time\nLocation: Costa Rica\nJob ID: R38075\nJob family: Service Reliability Engineering\nSummary of the role\nThe Deployments Support & Automation Engineer supports the deployment of releases for our Self-Service products, such as Kiosks and Auto Bag Drops. Releases are built by a dedicated R&D team; this role takes those releases and deploys them safely into customer environments across frontend, middleware and backend components.\nAround 70% of the role is deployments and the change management that goes with them, from receiving the request through to implementation. The remaining 30% is automation: alerting, monitoring and deployment scripts that make deployments faster and more reliable.\nIn this role you’ll\nDeployments (70%)\nDeploy R&D releases, upgrades and fixes for Self-Service products (Kiosks, Auto Bag Drops, etc.) across frontend, middleware and backend components. \nCarry out pre-deployment checks and post-deployment verification to confirm products are working before handover. \nRoll back deployments when needed and work with R&D to resolve deployment issues. \nCoordinate deployment windows with customers, sites and internal teams, including out-of-hours where required. \nKeep deployment runbooks and documentation up to date and hand over knowledge to support teams. \nChange Management and Admin\nReceive and work through requests (RITMs) from customers and internal teams. \nPrepare change requests (CRs), including implementation, test and rollback plans. \nReview change requests raised by other engineers for quality and completeness. \nImplement approved changes and close them off with the right records. \nHandle change and admin work on behalf of other engineers so they can stay focused on technical delivery. \nAutomation (30%)\nBuild and tune monitoring and alerting for Self-Service products. \nWrite and maintain deployment scripts and pipelines to make deployments consistent and repeatable. \nAutomate routine operational tasks and reduce manual effort. \nSupport and Troubleshooting \nTroubleshoot deployment and production issues and resolve them or escalate to R&D. \nSupport high severity incidents and be available on the standby roster. \nAssist with environment setup for new projects, including AWS infrastructure and deployment pipelines. \nAbout the Ideal Candidate\n2 to 5 years' experience in deployment, DevOps/SRE/Platform or application support. \nExperience deploying and supporting applications in production environments. \nGood understanding of change management (ITIL) and working with RITMs and change requests. \nScripting skills (PowerShell & Python) for automation and deployments. \nExperience with CI/CD pipelines, monitoring and alerting. \nExperience with AWS and Windows and Linux environments. \nKubernetes experience is a strong advantage. \nITIL or AWS certifications are a plus. \nOrganized, detail-focused and able to work with minimal supervision. \nClear communicator, comfortable working with R&D, customers and teams across time zones.\nWhat we can offer you\nGet rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.\nWork from anywhere: onsite, hybrid or fully remote.\nProfessional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.\nEnter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.\nWorking at Amadeus, you will find\n A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.\n A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.\n Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.\n A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.\n A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.\n A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.\n A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.\nApplication process\nThe application process takes no longer than 10 minutes!\nCreate your candidate profile, upload your Resume/CV and apply today!\nDiversity & Inclusion\nAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.\nAmadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.\nBe aware of recruitment scams\nAmadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. 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