{"id":111977,"url":"https://alion.io/job/amadeus-service-reliability-engineer","title":"Service Reliability Engineer","company":{"id":8132,"name":"Amadeus","domain":"amadeus.com","url":"https://alion.io/company/amadeus","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":28,"ghost_share":0.036,"stale_share":0.357,"repost_share":0.214,"time_to_fill_p50_days":19,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":51000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5256},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"GCP","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Go","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jenkins","optional":false},{"name":"Kubernetes","optional":false},{"name":"OpenShift","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Telegram","optional":false},{"name":"WhatsApp","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-06-10T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-23T23:49:39Z","board_verified":true,"closed_at":null,"days_open":136,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":136},"description":"Job Title\nService Reliability Engineer*** CVs MUST BE IN ENGLISH ***\nLOCATION: BOGOTA\n SRE's (All Levels)\nOpen to SRE's with different technical backgrounds and all levels of experience, including cloud-native, platform, and application-focused reliability engineering.\nSummary of the role:\nWe are looking for Site Reliability Engineers (SREs) to join our global teams supporting mission-critical airline platforms and systems.\nIn this role, you will focus on ensuring system reliability, availability, scalability, and performance, while driving automation and operational excellence across distributed environments.\nYou will collaborate with globally distributed teams in a follow-the-sun model, supporting production systems and continuously improving reliability and operational processes.\nKey Responsibilities:\nReliability & Production Operations\nEnsure high availability, scalability, and resilience of production systems\nPerform incident, problem, and change management following ITIL practices\nConduct root cause analysis (RCA) and drive resolution of production issues\nSupport systems across multiple environments (test, staging, production)\nParticipate in on-call / follow-the-sun rotations\nAutomation & Reliability Engineering\nAutomate repetitive operational tasks, deployments, and recovery processes\nImprove system reliability through engineering solutions, not manual fixes\nContribute to continuous improvement of operational processes and efficiency\nSupport implementation of deployment strategies (e.g., blue/green, canary)\nObservability & Performance\nBuild and enhance monitoring, alerting, and observability frameworks\nImprove visibility across metrics, logs, and traces\nTrack and improve SLOs/SLAs and system performance\nPerform proactive reliability analysis and capacity planning\nInfrastructure & Platform Reliability\nOperate and support systems across cloud and on-prem environments\nWork with containerized and distributed systems (where applicable)\nSupport Linux and/or Windows-based environments depending on the platform\nContribute to system architecture improvements, resilience, and scalability\nApplication Reliability (Multi-stack)\nTroubleshoot distributed systems, microservices, and APIs\nDiagnose issues using logs, monitoring tools, and profiling techniques\nSupport applications across different stacks, such as: .NET / C# applications (debugging, runtime configuration, IIS); and other backend technologies depending on the system landscape\nManage runtime configuration, dependencies, and system health\nCollaboration & Continuous Improvement\nPartner closely with engineering, platform, and product teams\nContribute to post-incident reviews and reliability improvements\nDocument processes, playbooks, and troubleshooting guides\nSupport knowledge sharing and mentoring of junior engineers\nRequired Skills & Experience:\nCore SRE Capabilities\nExperience as a Site Reliability Engineer or in a similar production engineering role (typically 3+ years, adaptable based on seniority)\nStrong experience in production operations and incident management\nSolid understanding of reliability concepts (availability, latency, scalability, resilience)\nExperience working in mission-critical environments\nTechnical Skills (Flexible Across Stacks)\nOperating systems: Linux and/or Windows Server\nObservability tools: Grafana, Prometheus, ELK, Splunk or similar\nCI/CD and automation tooling (Jenkins, GitHub Actions, etc.)\nCloud platforms: Azure, AWS, or GCP\nScripting/programming: Python, Shell, Go, or similar\nUnderstanding of distributed systems, microservices, and databases\nFamiliarity with ITIL processes (incident, change, problem management)\nContainer orchestration: Kubernetes, OpenShift\n.NET / C# application debugging and IIS administration\nAutomation tools: Ansible or similar\nEvent streaming (Kafka), caching, or messaging systems\nDatabase technologies (SQL/NoSQL)\nSoft Skills\nCandidate should have good communication skills in English.\nStrong ownership and reliability mindset\nAbility to perform under pressure in production environments\nStrong collaboration and communication skills across global teams\nContinuous improvement and problem-solving mindset\nWhat we can offer you:\nGet rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.\n\nWork hybrid at our Bogota office\n\nProfessional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.\n\nEnter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe\n\nWorking at Amadeus, you will find:\nA critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.\nA truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.\nGreat opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.\nA caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.\nA complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.\nA diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.\nA Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.\nApplication process:\nThe application process takes no longer than 10 minutes!\nCreate your candidate profile, upload your Resume/CV and apply today!\nDiversity & Inclusion\nAmadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.\nAmadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.\nBe aware of recruitment scams\nAmadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.","description_format":"text","description_chars":7158,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Health insurance","Professional development"],"hiring_locations":[{"name":"Colombia","iso":"CO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Travel Agencies","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-06-10T00:00:00Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.172,"p_room":0.28,"age_days":136,"expected_fill_days":19,"reasons":["conf:6","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/amadeus-service-reliability-engineer","json_url":"https://alion.io/job/amadeus-service-reliability-engineer.json","meta":{"generated_at":"2026-10-24T14:26:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20616,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8132},"rest":"https://alion.io/mcp/rest/get_company?id=8132"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famadeus-service-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famadeus-service-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famadeus-service-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amadeus-service-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famadeus-service-reliability-engineer"}]}