{"id":1432942,"url":"https://alion.io/job/amae-health-practice-operations-manager-2","title":"Practice Operations Manager","company":{"id":1866814,"name":"Amae Health","domain":"amaehealth.com","url":"https://alion.io/company/amaehealth","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Long Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Multimodal AI","optional":false}],"status":"live","first_seen_at":"2026-07-03T01:39:59Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-19T03:34:38Z","board_verified":true,"closed_at":null,"days_open":108,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":108},"description":"The Problem\nSevere mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for.\nWhat makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve.\nWe are developing all of it. The care, the science, the technology.\nWho We Are\nAmae Health is a Series B, venture-backed Public Benefit Corporation that delivers specialty outpatient care for people living with severe mental illness, including schizophrenia, schizoaffective disorder, bipolar I disorder, and treatment-resistant depression. We design and operate high-acuity, in-person clinics across the United States.\nOur model integrates psychiatry, therapy, primary care, dietitians, and community health workers under one roof to deliver coordinated, longitudinal care for a population that has historically been fragmented across systems.\nLeading health systems partner with Amae to bring this model to their communities, including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit Health. Our investors include health systems such as Cedars-Sinai and CommonSpirit Health, organizations that evaluated our model clinically and chose to back it.\nWhy We Are Different\nMany clinicians who join Amae have worked in PHPs, IOPs, inpatient psychiatry, or community mental health. They understand the limitations of the traditional system. Amae was built to change that-for patients and for clinicians.\nIntegrated care, not a referral network. Psychiatrists, therapists, primary care providers, dietitians, and community health workers work side-by-side and share responsibility for the same patients.\nPractice at the top of your license. Manageable caseloads, meaningful clinical depth, and purpose-built tools designed for this population.\nContinuous learning. Through our partnership with Mass General Brigham, clinicians receive ongoing training, supervision, and mentorship in evidence-based SMI care.\nAdvancing the field. Our clinicians contribute to new outcomes frameworks and research shaping the future of severe mental illness care.\nA model built for sustainability. Team-based care, thoughtful caseloads, and strong infrastructure make this work meaningful-and sustainable over time. \nThe Role:\nWe are hiring a Practice Operations Manager to serve as the operational leader for our clinic opening early 2027 in Long Beach, CA. As a dyad partner to our Clinic Director, the Practice Operations Manager will lead service delivery and operational alignment across both locations, driving key KPIs and meeting or exceeding operational targets. Working onsite between both clinics and in close partnership with clinical leadership, this individual will provide leadership across people, systems, and processes - including training, coaching, mentoring, and developing teams - while modeling the behaviors needed to deliver best-in-class service and care to our members.\nTruly cross-functional, you are comfortable working across clinic and centralized teams (HR, Talent, Finance, Growth, Central Operations, and Technology) to deliver exceptional care while growing a sustainable business. You navigate change effectively, embrace new technologies, and continuously improve operations across your clinics. A player/coach at heart, you're equally comfortable delegating and rolling up your sleeves to work directly with members. You are detail-oriented, highly organized, and excited about leading operational excellence in SMI care.\nThis is a full-time, in-person position.\nWhat You Will Work On:\nClinic Operations & Environment\nProvide direct oversight of day to day operations of the clinic, including oversight of the clinical team’s operations in collaboration with the Clinical Director\nMaintain a clean, organized, and welcoming clinic space, following all brand guidelines\nPartner with vendors and business associates including but not limited to building management, medical supply providers, cleaning services, maintenance, and regulatory visits\nMaintain systems and documents to ensure regulatory compliance with the Joint Commission and other regulatory bodies\nMaintain and oversee all schedules and templates to ensure consistent member experience, thoughtful and productive clinician schedules, and billing and regulatory compliance\nTeam Management & Culture\nFoster a proactive, adaptable, and engaged team environment\nHire, train, coach and develop employees, fostering a culture of nimble learning and continuous improvement as we expand, evolve, and implement new technologies\nManage daily care team schedules, PTO and timecard approval\nWork collaboratively with medical and clinical leadership\nPatient Experience & Communication\nFacilitate a best in class member centered experience, according to “The Amae Way”\nCommunicate with members and their families about patient financial responsibilities when appropriate, and ensure timely payment and accurate record-keeping\nCollaborate closely with Growth teams to welcome potential members into care\nCross-functional Collaboration & Performance\nCommunicate regularly and proactively with colleagues across the clinic and organization to overcome obstacles and contribute to a collaborative culture\nMonitor and drive Key Performance Indicators (KPIs) within the practice operations, and maintain accurate and up-to-date data sources\nWhat You’ll Have:\n5+ years running operations in a high-growth or high-intensity environment: healthcare (SMI, complex ambulatory, high-acuity populations) or non-healthcare (startup, multi-unit retail/hospitality, veterinary, or similar)\nDirect experience leading multidisciplinary or cross-functional, in-person teams: coaching, training, and developing people while optimizing operations and improving patient/customer experience\nTrack record of building or improving processes rather than just following them; formal methodology experience (Lean, Six Sigma, etc.) a plus, not a requirement\nComfortable with change in a fast-evolving environment, including AI-based tools and systems\nA growth mindset is as important as industry background; the job itself will keep changing shape as we grow, so we need someone who picks things up quickly rather than someone who's already an expert at today's version of it.\nExperience with SMI or equally complex patient populations preferred\nBachelor's Degree preferred\nWhat We're Building\nMost healthcare companies ask you to optimize an existing system. We're building one that has never existed.\nA national care model designed for the highest-acuity patients in behavioral health.\nPrecision medicine for severe mental illness, using multimodal clinical, behavioral, and social data to personalize treatment.\nA clinical operating system that integrates longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer.\nNew science and measurement frameworks to define what real outcomes look like in SMI.\nA health-system partnership model proving coordinated SMI care can work at scale.\nCompensation & Benefits\nAmae Health is committed to fair and equitable compensation practices. Base salary range for this role is $95,000-$115,000 per year+ performance-based bonus opportunity. Comprehensive medical, dental, and vision coverage. Parental leave and programs built around well-being. We’ll share specifics during the interview process.\nAmae Health is building the care platform, the precision medicine, and the frontier science that severe mental illness has never had. If you want to be part of creating something this hard and this important, something that has never been done, we'd like to talk.\nWhat We Value\nWe center care in all we do. Empathy is not a brand value. It’s how we make clinical decisions, build products, and treat each other.\nWe challenge convention. The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works.\nWe take the work seriously, not ourselves. High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity.\nYour job isn’t done until the job is done. We close gaps, we follow through, and we don’t hide behind titles or org charts.\nWe win together and fail together. We own outcomes as a team. We learn fast. We don’t do blame.\n We hustle with humility. Speed matters. So does integrity. 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