{"id":1708897,"url":"https://alion.io/job/aman-concierge-supervisor-aman-new-york","title":"Concierge Supervisor - Aman New York","company":{"id":5348,"name":"Aman","domain":"aman.com","url":"https://alion.io/company/aman","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":18,"ghost_share":0,"stale_share":0.556,"repost_share":0.056,"time_to_fill_p50_days":31,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":47,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":94000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-19T02:55:00Z","board_verified":false,"closed_at":"2026-10-19T02:55:00Z","days_open":18,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":18},"description":"Location Overview\nJoin our teamin Aman New York.East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.\nRole\nThe Concierge Supervisor is a hands-on leader who works the desk while supporting the Chef Concierge and Assistant Chef Concierge in the daily management of the Concierge department. Reporting directly to both, this role helps oversee the concierge team, strengthens departmental procedures and standards, and serves as the senior point of contact on shift, in addition to acting as a liaison between guests and other departments to deliver a seamless Aman New York Experience.\nThis position has an hourly compensation rate of $47.00.\nResponsibilities\nAssist the Chef Concierge and Assistant Chef Concierge in overseeing the daily operations of the Concierge team.\nLead pre-shift briefings covering VIP arrivals, special occasions, and outstanding requests.\nMaintain and update vendor contacts, booking windows, and partner information for team use.\nAssist guests with requests including restaurant reservations, theater tickets, and limousine arrangements.\nMaintain the highest quality Guest Profile database, ensuring preferences are captured and shared with the team.\nBuild and maintain strong relationships with restaurants, venues, transportation providers, and private experience partners.\nCoordinate with Front Office, Guest Experience, Spa, Food and Beverage, and Security to deliver seamless service.\nSupport high guest retention through personalized, proactive service. Follow up and follow through.\nRespond to guest and leadership feedback related to Guest Satisfaction, leading service recovery and driving improvements.\nPerform other reasonable duties as assigned by the Management Team, Chef Concierge, and Assistant Chef Concierge.\nRequirements\nMinimum of three years of concierge experience in a luxury hotel, including at least one year in a lead, trainer, or supervisory capacity (preferred).\nMember of the New York City Association of Hotel Concierges.\nMember of Les Clefs d'Or USA (preferred).\nDemonstrated ability to train, delegate, and uphold service standards across a team.\nExcellent written communication skills, with experience creating procedures, training materials, or SOPs.\nIn-depth knowledge of New York City dining, culture, attractions, and transportation, with an established vendor network.\nProficiency with scheduling tools and hotel systems; Alice, Opera, Birchstreet, OnTrack, HotSos\nStrong problem-solving abilities, sound judgment, and a proactive approach to guest service.\nAbility to work flexible hours, including evenings, weekends, and holidays.\nMust be able to stand for extended periods during daily operations.\nBenefits\nAt Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.\nComprehensive and generously-subsidized health benefits program\nSafe Harbor 401K Plan\nComplimentary Stays at other Aman properties\nDiscounts at Aman New York restaurants and Aman Retail online store\nWellness events throughout the year\nIf you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.","description_format":"text","description_chars":3725,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Hotels & Resorts","Luxury Travel"],"lifecycle":[{"event":"open","at":"2026-10-02T16:24:05Z"},{"event":"close","at":"2026-10-19T02:55:00Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":94000,"is_top_pay":false},"html_url":"https://alion.io/job/aman-concierge-supervisor-aman-new-york","json_url":"https://alion.io/job/aman-concierge-supervisor-aman-new-york.json","meta":{"generated_at":"2026-11-15T23:29:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20329,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5348},"rest":"https://alion.io/mcp/rest/get_company?id=5348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faman-concierge-supervisor-aman-new-york"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faman-concierge-supervisor-aman-new-york"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faman-concierge-supervisor-aman-new-york"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aman-concierge-supervisor-aman-new-york\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faman-concierge-supervisor-aman-new-york"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1708897}},{"tool":"search_jobs","arguments":{"company":"aman.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1708897},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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