E-Commerce Manager

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.

Role:

We are seeking an experienced and passionate E-Commerce Manager to join our Aman Essentials Team, located in our London Corporate Office. Reporting to the Retail Marketing Director, the E-Commerce Manager will be responsible for driving performance, enhancing the online customer experience, and supporting the continuous improvement of services to achieve key business objectives. This role will be based in our London Corporate Office, with the potential to relocate to our Dubai Corporate Office in 2027, reporting directly to the CEO.

Responsibilities:

• Develop, implement, and continuously refine the e-commerce and digital strategy to drive revenue growth, brand positioning, and customer loyalty.
• Act as the digital experience leader, ensuring brand alignment and high standards across all digital channels, working with cross-functional partners in marketing, operations, and product development.
• Propose and lead enhancements in web UX/UI, driving a seamless and luxurious customer journey that aligns with Aman’s brand values.
• Oversee the day-to-day management of Shop.aman.com, including merchandising, product lifecycle management, customer journey optimization, and performance monitoring.
• Partner with IT and third-party vendors to integrate CRM, logistics, payment, and affiliate solutions, ensuring scalability and operational efficiency.
• Work closely with the Director of Retail Marketing to monitor KPIs, analyze sales and traffic data, and adjust strategy as needed to meet revenue and growth targets.
• Lead UX enhancements and implement a customer-first approach to optimize the shopping experience, from discovery through checkout and after-sales service.
• Ideate, implement and execute CRM initiatives, focusing on customer segmentation, retention strategies, and personalized marketing to increase customer lifetime value.
• Collaborate with the brand, content, and digital marketing teams to deliver cohesive multi-channel campaigns and cross-functional projects, including in-resort product activations.
• Act as a brand champion for new product lines and digital initiatives, ensuring consistent communication and visibility across all touchpoints.
• Lead data analysis and reporting for all e-commerce activities, including revenue metrics, customer insights, digital trends, and campaign performance.

Requirements:

• Proven E-Commerce experience in cosmetics and/or fashion, with strong understanding of luxury industry standards
• Proficiency in key tools including Photoshop, MS Office (Excel, PowerPoint), Google Analytics, CMS platforms (WordPress, Drupal, Magento, BigCommerce), and order/sales systems (AS400, EssBase, Cognos)
• Strong expertise in merchandising, catalogue management, promotions, pricing, affiliates, traffic acquisition, and customer lifecycle management
• Experience managing end-to-end operations including supply chain, order management, fulfilment, delivery, and multi-market environments (languages/currencies)
• Solid knowledge of digital marketing and performance channels (SEM, SEO, CRM, social media), with understanding of HTML/CSS, UX principles, and A/B testing
• Strong content and creative skills, including messaging, copywriting, and collaboration with internal teams and external partners
• Highly data-driven and results-oriented, with strong analytical skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment

Benefits:

At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

If you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to apply to join us on our journey.