{"id":3186593,"url":"https://alion.io/job/aman-it-officer-amanvari","title":"IT Officer - Amanvari","company":{"id":5348,"name":"Aman","domain":"aman.com","url":"https://alion.io/company/aman","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":17,"ghost_share":0,"stale_share":0.706,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":60000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T22:49:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Location Overview\nJoin our team at Amanvari. A remote natural paradise on Mexico’s Eastern Cape, Aman’s newest retreat finds home between the Sierra de la Laguna mountains and the calm waters of the Sea of Cortés. Echoing its name, a combination of the Sanskrit-derived words for ‘peace’ and ‘water,’ Amanvari rests in harmony with its exclusive yet inspiring setting, an exclusive 1,000-acre community just one hour from Los Cabos International airport.\nRol\nBrindar soporte técnico de primer nivel a los usuarios internos y huéspedes; asegurar el correcto funcionamiento del hardware, software, redes y sistemas operativos del resort; y apoyar al Gerente de TI en la ejecución de planes operativos, preventivos y de soporte tecnológico. Contribuir a la continuidad operativa del resort mediante la resolución efectiva de incidentes y el adecuado mantenimiento de la infraestructura tecnológica.\nRole\nThe IT Officer provides first-level technical support to internal users and guests, ensures the proper functioning of the resort’s hardware, software, networks, and operating systems, and supports the IT Manager in implementing operational, preventive, and technology support plans. Contributes to the operational continuity of the resort through effective incident resolution and proper maintenance of the technological infrastructure.\nResponsabilidades\nBrindar asistencia técnica inmediata y eficiente a usuarios internos y huéspedes. \nAtender, registrar y dar seguimiento a incidentes a través del sistema de tickets o registro correspondiente. \nResolver problemas básicos de hardware, software, sistemas de impresión, periféricos y conectividad. \nCapacitar a los usuarios en procedimientos básicos o mejores prácticas cuando sea necesario. \nRealizar tareas de mantenimiento preventivo en equipos de cómputo, impresoras, terminales POS y otros dispositivos. \nEfectuar diagnósticos iniciales y reparar fallas menores. \nApoyar en la supervisión del funcionamiento de la red LAN y sistemas inalámbricos. \nBrindar soporte operativo y funcional a los sistemas del resort (PMS, POS, PBX, Back Office, etc.). \nColaborar en la implementación de actualizaciones, parches o configuraciones menores. \nMantener un registro de errores y solicitudes para análisis y mejora continua. \nVerificar diariamente que las copias de seguridad automáticas se ejecuten correctamente. \nInformar al Gerente de TI sobre cualquier falla o riesgo detectado. \nMantener actualizado el inventario de hardware, software, accesorios y consumibles de TI. \nEtiquetar y organizar adecuadamente los equipos nuevos o reubicados. \nParticipar en proyectos tecnológicos apoyando con instalaciones, pruebas, documentación y seguimiento. \nColaborar en la identificación de mejoras o necesidades de actualización. \nApoyar la implementación de procesos de seguridad, control de accesos, manejo adecuado de equipos y protección de la información. \nContribuir a la elaboración de procedimientos relacionados con recuperación ante desastres y continuidad del negocio. \nAsegurar el cumplimiento de las políticas y procedimientos de TI por parte de los usuarios internos. \nResponsibilities\nProvide immediate and efficient technical assistance to internal users and guests.\nAddress, log, and follow up on incidents through the ticketing system or corresponding log.\nResolve basic hardware, software, printing system, peripheral, and connectivity issues.\nTrain users in basic procedures or best practices when necessary.\nPerform preventive maintenance tasks on computer equipment, printers, POS terminals, and other devices.\nConduct initial diagnostics and repair minor failures.\nAssist in monitoring the operation of the LAN network and wireless systems.\nProvide operational and functional support for resort systems (PMS, POS, PBX, Back Office, etc.).\nAssist in implementing updates, patches, or minor configurations.\nMaintain an error and request log for analysis and continuous improvement.\nEspecificaciones del Perfil\nTécnico o bachiller en Sistemas, Tecnología de la Información, Ingeniería en Computación o carrera afín. \nEntre 2 y 4 años de experiencia en soporte técnico o roles similares. \nDeseable experiencia en la industria hotelera o de hospitalidad de lujo. \nConocimientos de redes LAN/Wi-Fi, cableado estructurado y conectividad. \nFamiliaridad con sistemas de hospitalidad como Opera PMS, Simphony POS (indispensable), Mitel PBX (deseable). \nOrientación al servicio al cliente (huésped y usuario interno). \nHabilidades de resolución de problemas. \nTrabajo en equipo y comunicación efectiva. \nOrganización, disciplina y gestión del tiempo. \nActitud proactiva y disposición para aprender nuevas tecnologías.\nQualifications\nTechnical degree or bachelor’s in systems, Information Technology, Computer Engineering, or related field.\n2 to 4 years of experience in technical support or similar roles.\nExperience in the hotel or luxury hospitality industry is desirable.\nKnowledge of LAN/Wi-Fi networks, structured cabling, and connectivity.\nFamiliarity with hospitality systems such as Opera PMS, Simphony POS (essential), Mitel PBX (desirable).\nCustomer service orientation (guest and internal user).\nProblem-solving skills.\nTeamwork and effective communication.\nOrganization, discipline, and time management.\nProactive attitude and willingness to learn new technologies.","description_format":"text","description_chars":5331,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel"],"lifecycle":[{"event":"open","at":"2026-10-24T00:03:41Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":31,"reasons":["conf:7","stale_co","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/aman-it-officer-amanvari","json_url":"https://alion.io/job/aman-it-officer-amanvari.json","meta":{"generated_at":"2026-10-25T18:41:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26431,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5348},"rest":"https://alion.io/mcp/rest/get_company?id=5348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faman-it-officer-amanvari"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faman-it-officer-amanvari"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faman-it-officer-amanvari"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aman-it-officer-amanvari\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faman-it-officer-amanvari"}]}