{"id":1570204,"url":"https://alion.io/job/aman-reservation-agent-amankila","title":"Reservation Agent - Amankila","company":{"id":5348,"name":"Aman","domain":"aman.com","url":"https://alion.io/company/aman","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":13,"ghost_share":0,"stale_share":0.846,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2136},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-01T07:40:05Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-01T07:39:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Location Overview\nJoin our team in Amankila.Claiming a breathtaking stretch of coastline on the Lombok Strait, Amankila rests on a lush hillside beneath sacred Mount Agung. Connected by frangipani-lined walkways through the treetops, stilted suites offer spectacular views high on the hillside, while a three-tier infinity pool cascades at the property’s heart and the Beach Club leads to a private black-sand beach.\nRole\nWe are seeking a passionate and experienced Reservation Agent, to join Amankila in Manggis, Karangasem, Bali! Reporting to the Front Office Manager you will be responsible for the daily Front Office operations within resort.\nResponsibilities.\nProvide exceptional customer service to guests and travel agents, ensuring that all interactions align with Aman’s Brand Promises and Seva standards.\nCollaborate with other departments to ensure that guest preferences and special requests are communicated effectively.\nAlways maintain professionalism and a well-groomed appearance, reflecting the resort's values in guest interactions.\nParticipate in ongoing training to improve knowledge of reservation processes, guest handling, and FSMS protocols where applicable.\nRespond to guest reservation requests via phone and email promptly and politely, ensuring all details are accurately recorded.\nEnsure that all guest preferences and special requests are captured and communicated to the relevant departments, ensuring a personalized guest experience.\nFollow FSMS guidelines in handling guest inquiries related to in-room dining, food safety, or special dietary requests during the booking process.\nMaintain an up-to-date knowledge of room availability, resort services, and local attractions to assist guests effectively.\nEnsure that the reservation desk is kept clean, organized, and well-maintained to uphold the resort’s standards of professionalism.\nAssist in handling VIP reservations, ensuring that special preferences and arrangements are communicated effectively to the relevant departments.\nBe familiar with all Aman resort properties to assist with inter-hotel reservations and cross-selling opportunities.\nEnsure that all reservation systems and tools are functioning correctly and report any issues to the Front Office Manager.\nCarry out additional tasks as directed by the department head to support the smooth operation of the reservations desk.\nProcess reservations accurately, ensuring all booking details are properly recorded in the reservation system and filed accordingly.\nManage daily reservation files, updating guest details, and attaching amendments to the original reservation files.\nHandle all reservation-related correspondence, including confirmations and responses to guest inquiries, ensuring timely follow-up.\nEnsure accurate billing information is recorded for each reservation, and handle any inquiries related to rates, payments, or cancellations.\nCollaborate with the Sales & Marketing team to handle special requests, group bookings, and rate inquiries.\nRequirements\nMinimum 2 to 3 years of experience in reservation agent within luxury hospitality within luxury hospitality.\nBachelor’s degree in hospitality.\nExcellence communication, negotiation, and relationship-building skills.\nProactive, resourceful, a team-player, self-motivated and action-oriented.\nExcellence computer skills and systems (MS Office, OPERA).\nExcellent English written and verbal communication skills.\nBenefits\nMeals and transportation allowance.\nHealth insurance.\nPublic holidays and weekly holidays.\nUniform.\nIf you thrive in an ultra-luxury environment and are passionate about warm and personalized hospitality where every detail matters, we invite you to join us on our journey.","description_format":"text","description_chars":3708,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Hotels & Resorts","Luxury Travel"],"lifecycle":[{"event":"open","at":"2026-10-01T07:40:05Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:19","win:early","comp:junior,brand"],"computed_at":"2026-10-02T02:53:25Z"},"pay":null,"html_url":"https://alion.io/job/aman-reservation-agent-amankila","json_url":"https://alion.io/job/aman-reservation-agent-amankila.json","meta":{"generated_at":"2026-10-02T02:53:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3929,"day_limit":5000,"remaining_today":1071,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}