{"id":586896,"url":"https://alion.io/job/aman-resort-host-supervisor-amanvari","title":"Resort Host Supervisor - Amanvari","company":{"id":5348,"name":"Aman","domain":"aman.com","url":"https://alion.io/company/aman","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":16,"ghost_share":0,"stale_share":0.688,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":62000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-27T05:25:56Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Location Overview\nJoin our team at Amanvari. A remote natural paradise on Mexico’s Eastern Cape, Aman’s newest retreat finds home between the Sierra de la Laguna mountains and the calm waters of the Sea of Cortés. Echoing its name, a combination of the Sanskrit-derived words for ‘peace’ and ‘water,’ Amanvari rests in harmony with its exclusive yet inspiring setting, an exclusive 1,000-acre community just one hour from Los Cabos International airport.\nRole\nThe Resort Host Supervisoris responsible forleading, coordinating, and ensuring excellence in all Host team operations, guaranteeing a highly personalized, discreet, and anticipatory service for every guest. This role oversees the full guest journey-from arrival to departure-ensuring every experience aligns with the hotel’s ultra-luxury standards and meets, or exceeds, individual guest expectations.\nThe position requiresmonitoringthe quality of service delivered by theResortHosts, providing ongoing coaching, training the team in protocols, etiquette, and personalized service, and coordinating special requests, pre-arrival arrangements, and bespoke experiences. Additionally, the Resort Host Supervisor acts as a key liaison between guests and all hotel departments, ensuring that every detail is executed with precision, punctuality, and cultural sensitivity.\nAs an operational leader, the Resort Host Supervisor ensures consistency, efficiency, and flawless execution in every interaction, contributing to the creation of memorable moments and a truly exceptional overall guest experience.\nResponsibilities\nDemonstrates a proactive and leadership-driven approach to service excellence, organizational culture, team development, and departmental image.\nMaintains a thorough understanding of all safety protocols and emergency procedures, and responds effectively when required.\nHandles guest incidents and concerns in a timely, professional manner to ensure high levels of satisfaction; resolves complaints efficiently, ensuring proper follow-up and closure.\nConducts regular briefings with the Hosts under their supervision to ensure alignment and service consistency.\nReviews all arrivals in advance, ensuring that guest preferences, special requests, and amenities are properly arranged and prepared.\nMonitors and ensures the completion of all Host team responsibilities and checklists in accordance with established standards.\nCommunicates all relevant guest information to Hosts and coordinates with other departments responsible for fulfilling specific guest requests.\nCoordinates with the Host team all in-room check-ins, ensuring full compliance with established procedures.\nSupports the Host team as needed and is fully capable of personally conducting rooming procedures; ensures the Guest Services team maintains comprehensive knowledge of room features and amenities.\nEnsures that all departmental staff adhere to established grooming, appearance, and service standards at all times.\nRequirements\nBachelor’s degree in Business Administration, Hospitality Management, or a related field.\nMinimum of 3 years of experience as a Host Supervisor in an ultra-luxury hotel environment.\nFluency in both spoken and written Spanish and English.","description_format":"text","description_chars":3214,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Hotels & Resorts","Luxury Travel"],"lifecycle":[{"event":"open","at":"2026-09-10T05:44:24Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.456,"p_room":0.36,"age_days":48,"expected_fill_days":31,"reasons":["conf:0","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/aman-resort-host-supervisor-amanvari","json_url":"https://alion.io/job/aman-resort-host-supervisor-amanvari.json","meta":{"generated_at":"2026-10-27T09:36:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10771,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5348},"rest":"https://alion.io/mcp/rest/get_company?id=5348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faman-resort-host-supervisor-amanvari"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faman-resort-host-supervisor-amanvari"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faman-resort-host-supervisor-amanvari"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aman-resort-host-supervisor-amanvari\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faman-resort-host-supervisor-amanvari"}]}