Sales Platform Manager

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.

Role:

We are seeking a Sales Platform Manager reporting to the Chief Information and Technology Officer, based in our Bangkok Corporate Office to oversee and optimize Aman’s global inbound sales ecosystem, including Salesforce and its connected platforms. This role ensures the platform is scalable, integrated, and aligned to support CRM, marketing automation, lead management, and reporting needs.

You will drive platform governance, administration, and continuous improvement, while partnering with Data Engineering, IT, and Analytics teams to manage integrations, maintain data consistency, and support a reliable, enterprise-wide data environment.

Responsibilities:

• Define and oversee global Sales platform strategy, ensuring it meets enterprise scalability, performance, and governance standards
• Lead platform development and configuration to support global and regional business processes for Sales, Marketing, Central Reservations and other Aman LOBs
• Manage Salesforce releases, upgrades, and roadmap planning in collaboration with IT and business stakeholders
• Oversee integrations between Salesforce and Aman’s broader data ecosystem, including CRM extensions, PMS / Reservations, Marketing Cloud, and analytics systems
• Partner with the Data team to ensure data flow between Salesforce and the central data warehouse follows approved integration and security standards
• Ensure customer segmentation is implemented and surfaced to all Salesforce users, continuously enhancing the 360 view of the profile with new customer touchpoints
• Work closely with the Analytics & Insights team to ensure Sales data supports reporting and dashboarding needs
• Lead daily operations, trainings and issue resolution for Salesforce platform users globally
• Monitor system performance, utilization, and user adoption metrics
• Lead engineers and external consultants in maintaining and enhancing the platform

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field
• 8-10 years of experience managing Salesforce platforms within global, multi-functional environments, experience in luxury retail or luxury hospitality preferred
• Deep expertise across Salesforce modules (Sales Cloud, Service Cloud, Marketing Cloud and Experience Cloud)
• Strong understanding of Salesforce data architecture, APIs, and integration frameworks
• Proven experience implementing governance, role-based access, and change management processes
• Familiarity with cloud-based data ecosystems (Azure, AWS, or GCP) and enterprise integration platforms (e.g., Mulesoft, Informatica, IReckonU)
• Experience managing Salesforce development teams or external implementation partners
• Salesforce certifications (e.g., Certified Application Architect, Platform App Builder, or Administrator) and hospitality experience strongly preferred
• Strong collaboration and stakeholder management skills, particularly across Sales and Marketing functions

Benefits

At Aman Group, we believe our colleagues are at the core of our success. We offer competitive benefits, including exciting global career opportunities within a rapidly expanding company. We prioritize and support your professional journey, ensuring you feel valued, included, and at home.

If you are passionate about attracting exceptional talent and creating a positive experience for every candidate, we invite you to apply to join us on our journey.