{"id":3105790,"url":"https://alion.io/job/aman-spa-supervisor-amanoi","title":"Spa Supervisor - Amanoi","company":{"id":5348,"name":"Aman","domain":"aman.com","url":"https://alion.io/company/aman","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":17,"ghost_share":0,"stale_share":0.706,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":17000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":515},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T19:07:57Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T22:49:23Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Location Overview\nJoin our team in Amanoi. Claiming a spectacular stretch of Vietnam’s coastline within the verdant embrace of Nui Chua National Park and UNESCO Biosphere Reserve, Amanoi is a natural paradise overlooking Vinh Hy Bay. From its remote location - a rich and diverse mosaic of ecosystems - the resort’s clifftop restaurants and pool, lakeside Aman Spa and private golden sand beach, offer limitless opportunities for outdoor exploration, cultural immersion and serene time out.\nRole\nThe Spa Supervisor is responsible for overseeing daily spa operations while ensuring consistent service excellence through structured training and development of spa associates. This role supports the Assistant Spa Manager/ Spa Manager in maintaining brand standards, enhancing guest experience, and fostering a culture of continuous learning and professional growth.\nResponsibilities\nSupervise daily spa operations to ensure smooth, efficient, and high-quality service delivery\nLead and guide Spa Therapists to maintain luxury service standards and personalized guest experiences\nConduct regular training sessions on treatment techniques, product knowledge, grooming, and service etiquette\nDevelop and implement training plans, SOPs, and competency assessments for spa team members\nMonitor therapist performance and provide coaching, feedback, and development plans\nEnsure all treatments are delivered in accordance with brand standards and hygiene protocols\nHandle guest feedback, complaints, and recovery actions professionally and promptly\nCoordinate scheduling of therapists to maximize productivity and guest satisfaction\nSupport recruitment, onboarding, and induction training for new spa associates\nMaintain training records, reports, and compliance with learning & development requirements\nCollaborate with Spa Manager and other departments to enhance overall guest wellness experience\nEnsure spa facilities, equipment, and products are well-maintained and fully stocked\nPromote upselling of spa services and retail products to achieve revenue targets\nRequirements\nDiploma or Degree in Spa Therapy, Wellness, Hospitality, or related field\nMinimum 3-5 years of experience in a luxury spa environment, with at least 1-2 years in a supervisory or training role\nStrong knowledge of spa treatments, massage techniques, and wellness concepts\nProven experience in training delivery, coaching, and team development\nExcellent communication and interpersonal skills\nStrong leadership and team management abilities\nHigh attention to detail and commitment to service excellence\nAbility to work flexible hours, including weekends and holidays\nGood command of English (spoken and written); additional languages are an advantage\nProfessional appearance and grooming aligned with luxury hospitality standards\nBenefits\nAt Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.\nAman Global Complimentary Night Program.\nShared accommodation with full board at the Colleagues' Cafeteria.\nLaundry service.\n12 Annual Leave Days.\n44 hours per week and 11 public holidays a year.\nPTI Health Care Package for Employee and Immediate Family Members.\nCompetitive Remuneration Package.\nLearning and development programmes through Aman.\nYear-end Bonus.\nIf you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.","description_format":"text","description_chars":3708,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Cafeteria","Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts","Luxury Travel"],"lifecycle":[{"event":"open","at":"2026-10-22T19:07:57Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":3,"expected_fill_days":31,"reasons":["conf:31","stale_co","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/aman-spa-supervisor-amanoi","json_url":"https://alion.io/job/aman-spa-supervisor-amanoi.json","meta":{"generated_at":"2026-10-26T09:10:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12289,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5348},"rest":"https://alion.io/mcp/rest/get_company?id=5348"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faman-spa-supervisor-amanoi"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faman-spa-supervisor-amanoi"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faman-spa-supervisor-amanoi"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aman-spa-supervisor-amanoi\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faman-spa-supervisor-amanoi"}]}