Field Investigator - Surabaya

Responsibilities

• Investigate fraud cases escalated to the Anti-Fraud team (ABADI & Tunaiku) or cases categorized as fraud signals, as assigned by the Anti-Fraud Investigator Supervisor/Team Leader.
• Maintain productivity and quality targets for field investigations while gathering and reporting valuable findings during site visits.
• Prepare clear investigation reports and maintain the Fraud Case Tracker as part of daily activities.
• Collect, validate, and maintain supporting evidence throughout the investigation process while ensuring data confidentiality.
• Review suspicious transactions based on fraud alerts and perform customer confirmation when required.
• Conduct field visits and coordinate with internal and external stakeholders as needed.
• Ensure all investigation documentation is complete, accurate, and maintained in accordance with company policies.

Requirement

• Minimum Diploma degree in any discipline.
• Minimum 2 years of experience in anti-fraud, investigation, or internal audit within the financial services industry.
• Good understanding of digital products and application processes in Financial Services Institutions.
• Strong analytical, technical, and computer skills.
• High integrity, strong ethical standards, and a willingness to learn.