{"id":3350536,"url":"https://alion.io/job/amarok-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":2203166,"name":"AMAROK","domain":"amarok.com","url":"https://alion.io/company/amarok","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0.25,"time_to_fill_p50_days":33,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":21,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T13:45:09Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T14:35:00Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Company Information\nRecognized as one of the Best Places to Work in South Carolina, AMAROK is the Ultimate Perimeter Security solution. Our unique multi-layered perimeter security system reliably stops theft and other criminal activity by guarding our customers’ property and assets 24/7/365. More than 9,000 commercial and industrial properties across North America trust The Electric Guard Dog™ to keep their assets secure.\nJob Summary\nAMAROK's Customer Service department is responsible for the overall daily customer experience while creating and following up on routines and processes. As a Customer Service Coordinator you will play a key role in customer satisfaction and retention by providing superior customer support to AMAROK's internal and external customers through proactive communication, empathy, and technical problem-solving. Applying candidates must be able to type at least 60-80 WPM and demonstrate proficiency navigating through Microsoft Suite. This is a Sunday-Thursday position working 9am - 6 pm shift, based out of Columbia, SC. \nKey Responsibilities All duties must be conducted in accordance with the Company’s established standard operating procedures and techniques \nProactively build account relationships through empathetic communication and early issue resolution.\nManage high-volume calls and emails, create technician work orders, and set clear resolution expectations.\nMaintain accurate CRM (Customer Relationship Management system) records of customer interactions, service updates, agreements, and alarm protocols.\nProvide expert troubleshooting for system, connectivity, and equipment issues, guiding customers through solutions with educational resources.\nPrepare account reports and special projects, analyze utilization trends, and identify opportunities to reduce churn and mitigate risk.\nRequirements\nAt least two years customer-facing related experience - tech support/troubleshooting experience is a plus.\nStrong time management and organizational skills with the ability to thrive in a fast-paced environment.\nGreat active listening skills and the ability to build rapport, secure (pun intended) trust, and maintain a professional relationship with both internal and external customers.\nAbility to communicate clearly, both written and verbal.\nAbility to answer a high volume of calls and emails daily.\nOutstanding analytical and problem-solving skills.\nTEAM ORIENTED!!\nWhy AMAROK? AMAROK is driven by our companies’ core values. We strive to facilitate a greater sense of purpose in all our career opportunities. Well known for our superior company culture and leadership, our employees also enjoy the following benefits:\nHealth Benefits (Medical, Dental & Vision)\nTuition Reimbursement Program\nShort & Long-term disability\nLife Insurance\nFlexible Spending Account (Section 125)\nMatching 401K retirement plan\nCareer advancement\nBonus opportunities\nGenerous PTO\nHourly Compensation Range: $21-22/per hour. Compensation is determined based on competitive market data, experience, skillset and geographical location.\nSee what our employees have to say about working for AMAROK!https://www.glassdoor.com/Reviews/AMAROK-Reviews-E603124.htm\nOur recruiting experience is digital! AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.\nOnce you submit your application, AMAROK will process the provided personal data to evaluate your candidacy for employment. For details regarding how your personal data will be used during an interview process, and to understand our commitment to keeping your personal data safe, please review our Data Privacy Policy here - https://amarok.com/privacy-policy/","description_format":"text","description_chars":3868,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-27T18:25:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":33,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/amarok-customer-service-coordinator","json_url":"https://alion.io/job/amarok-customer-service-coordinator.json","meta":{"generated_at":"2026-10-29T19:06:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28399,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2203166},"rest":"https://alion.io/mcp/rest/get_company?id=2203166"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famarok-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famarok-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famarok-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amarok-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famarok-customer-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3350536}},{"tool":"search_jobs","arguments":{"company":"amarok.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3350536},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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