{"id":3712914,"url":"https://alion.io/job/amax-engineering-customer-service-representative","title":"Customer Service Representative","company":{"id":668936,"name":"AMAX Engineering","domain":"amax.com","url":"https://alion.io/company/amax-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":9,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fremont, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HPC","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-11-03T23:56:17Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T00:48:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Provide exceptional customer service by responding to customer inquiries, resolving issues, and ensuring a positive customer experience.\n\nReceive, process, enter, and track Return Merchandise Authorization (RMA) requests for equipment returns.\n\nServe as a primary point of contact for customers, ensuring timely follow-up and resolution of customer issues.\n\nCollaborate with internal departments, including Sales, Technical Support, and Operations, to address customer requests and concerns.\n\nCommunicate order, return, warranty, and service updates to customers through phone and email.\n\nProvide information and recommendations regarding hardware warranty options to customers and internal sales teams.\n\nPrepare and communicate pricing for hardware warranty services.\n\nAssist with special projects and process improvement initiatives as assigned.\n\nPerform other duties as assigned by management.\n\nRequirements\nAssociate's or Bachelor's degree in Business Administration, Supply Chain Management, or a related field preferred.\n2-5 years of customer service experience, preferably in the technology, electronics, semiconductor, or manufacturing industry.\nExperience supporting large enterprise customers is highly desirable.\nFamiliarity with ERP systems such as SAP, Oracle, or equivalent.\nStrong Microsoft Office skills, particularly Excel and Outlook.\nExperience with purchase orders, order processing, inventory coordination, and shipment tracking.\nAbility to manage multiple customer requests and competing priorities effectively.\nRequired Skills and Competencies\nExcellent verbal and written communication skills.\nStrong organizational and time-management abilities.\nExceptional attention to detail and accuracy.\nStrong problem-solving and analytical skills.\nAbility to work independently and take initiative.\nStrong sense of urgency and accountability.\nDemonstrated ability to follow through on assignments and close outstanding items.\nAbility to work collaboratively across multiple departments.\nProfessional demeanor when communicating with high-profile customers.\nAbility to work effectively in a fast-paced, deadline-driven environment.\nBenefits\nMedical Insurance\nDental Insurance\nVision Insurance\n401(k)\nFlexible spending account\nCommuter benefits\nDisability insurance\nWe also have a perfect location for all types of commuters: AMAX is located right between I-680 and I-880. Warm Springs/South Fremont BART station and bus stops are within a 10-minute walking distance. 5 grocery stores, 6+ coffee/tea places, and numerous restaurants within 1 mile. Feel free to try the delicious fusions or grab your daily groceries after work!\nAbout AMAX\nEstablished in 1979, AMAX is a globally recognized leader in GPU-accelerated IT infrastructure, specializing in transforming standard IT systems into advanced, high-performance computing solutions. Catering to industries such as AI, cloud computing, autonomous vehicles, and high-performance computing, AMAX has set benchmarks in innovation, including pioneering liquid-cooled HPC systems for the semiconductor industry. With a global footprint spanning North America, Europe, and Asia, AMAX offers end-to-end services from design and manufacturing to deployment. Committed to addressing the growing demands of AI, AMAX delivers advanced solutions that help organizations achieve their technology goal and drive progress on a global scale.\nJoin Us\nBecome part of a diverse and inclusive team that values your technical expertise and innovative thinking. Together, we’ll push the boundaries of what’s possible in the hardware industry.\nAMAX is proud to be an equal-opportunity employer. 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