{"id":1295092,"url":"https://alion.io/job/amazon-account-manager-amazon-shipping-in-amazon-shipping","title":"Account Manager - Amazon Shipping, IN Amazon Shipping","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4454,"ghost_share":0,"stale_share":0.888,"repost_share":0.001,"time_to_fill_p50_days":24,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Parcel","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-11-01T18:19:31Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Amazon Shipping India is looking for a driven and customer-obsessed Account Manager to join the Small & Medium Business (SMB) team. In this role, you will own and manage a portfolio of SMB shippers - including D2C brands and e-commerce sellers - and be responsible for driving shipment volume growth, improving shipper health metrics, and delivering an exceptional post-onboarding experience. You will serve as the primary point of contact for your assigned shippers, working cross-functionally with Operations, Program, Pricing, and Billing & Payment teams to remove barriers and unlock growth opportunities.\nThe ideal candidate is a self-starter with strong communication and relationship management skills, comfortable working in a fast-paced, data-informed environment, and passionate about helping small businesses scale through reliable logistics solutions.\nKey job responsibilities\n1. Shipper Portfolio Management: Own and manage a portfolio of SMB shippers, driving volume growth, revenue, and shipper retention.\n2. Relationship Building: Build and maintain strong relationships with shippers through regular check-ins, business reviews, and proactive problem-solving to maximize shipper lifetime value.\n3. Performance Tracking & Growth: Monitor shipment volumes, Revenue Per Parcel (RPP), Variable Gross Margin (VGM), and activation rates; identify at-risk shippers and execute targeted interventions to improve retention and growth.\n4. Onboarding Handoff: Coordinate seamlessly with Pre-Sales Associates through a structured handshake process to ensure smooth onboarding of newly activated shippers into your portfolio.\n5. API Integration & New Product Adoption: Support shippers in adopting 3P/1P API integrations and new product launches, enabling them to operate at scale efficiently.\n6. Cross-Functional Collaboration: Partner with Marketing, Product, Program, Pricing, and Operations teams to relay shipper needs, inform roadmap priorities, and improve the end-to-end shipper experience.\nBasic qualifications\n- Bachelor's degree\n- 2+ years of sales experience\n- Experience with analytical tools and ability to dive deep into metrics and reporting\n- Experience using strong customer service, communication, and interpersonal skills\nPreferred qualifications\n- Experience in logistics, or experience in courier industry\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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