Account Manager, WW Returns & Recommerce

The applicable collective agreement for this role is CBA for employees of Telecommunication Sector. The position is classified at level 6 or above, depending on the candidate's skills, competences and experience.

Amazon WWRR is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use.

In this role as Account Manager for EU Partnerships you will grow and develop our Returns partnerships with some of the largest companies in the world by delivering strategic customer and business insights and relentlessly high operational standards. As the ‘boots on the ground’ owner for EU Partnerships, you will lead strategic partner relationships independently and in collaboration with several teams in WW RLS, Partner org and other stakeholder teams. You will own Customer Experience and Business goals for Returns Partnerships, setting up and driving mechanisms to track and improve metrics that matter to Amazon and the partner, bringing the partner on board for new programs/initiatives, influencing and growing partner adoption, establishing deep and wide engagement with internal and partner teams to unearth and execute on opportunities.

The right candidate stays on top of industry and competitive trends, Amazon launches/initiatives, partner launches and strategic developments and can execute at both a tactical and strategic level. The ideal candidate will have experience in strategic relationship building, category/vendor management & growth, business analytics, negotiation, and P/L management. This role requires an individual with excellent communications, analytical, negotiation, problem-solving abilities and strong business acumen.

Fluency in French and Italian is highly preferred.

Key job responsibilities

- Own partner engagement through mechanisms like weekly partner reviews, joint scorecards, NPS deep-dive, close looping and reporting on key performance metrics

- As the single-threaded account owner, drive partner operational excellence, day to day operations and process adoption in collaboration with internal teams

- Execute adoption and conversion initiatives independently, work with the BD, Product and program teams to plan experiments and measure impact

- Own and execute 'Walk the Store' for Partner stores, lead deep-dives, develop anecdote/data-driven insights

- Drive new Partner launch execution in collaboration with the Business Development team

- Be on top of Amazon as well as partner's strategic priorities, develop deep and wide relationships in the partner org with business/partnership stakeholders, marketing, customer acquisition, loyalty, operations and other teams

- Handle a high volume of engagements and interactions

Basic qualifications

- Experience using data and metrics to determine and drive improvements

- Experience communicating with a wide range of stakeholders, including your peers and leadership

- Experience in account management, project/program management, or buying

- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience working with data analytics and using these metrics to identify problems

- - Strong attention to detail, dive-deep and excellent problem-solving skills

- - Ability to prioritize, adapt and deliver results in a fast-paced, ambiguous environment

- - Comfortable working with Gen AI, SQL experience and literacy, experience with MS Excel, Word, Presentation and aptitude to manage web-based tools

Preferred qualifications

- Experience in the regional retail and wholesale landscape with prior interactions with sellers and distributors, or experience in e-commerce, retail or advertising

- - Experience analyzing key open issues and resolution metrics for each of the managed accounts

- - Fluency in Italian and French

- - 2+ years of experience in Retail business and/or Operations, Account or Vendor Management

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

See below the minimum gross base salary for this position:

Milan, ITA - 32,100.00 EUR Annually