Area Manager I ICQA, Change Management

Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers (FC) sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need a leader that ensures we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession!

Key job responsibilities

- Lead and supervise a team of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment center

- Support safety programs and compliance to ensure a safe work environment for all associates. Work with Operations and other Support teams to establish, influence and adhere to policies and procedures

- Coordinate inventory control, quality assurance and problem solve operations in accordance to network strategies and ensuring compliance and consistency with SOX

- Conduct shift planning and forecasting, alongside assigning and directing work. Oversee projects to streamline processes, increase quality and optimize productivity

- Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform quality analysis on any behaviors/processes that could impact inventory integrity and Customer esperience

- Gain expertise in key fulfillment center process paths and its exceptions handling in order to drive processes continuous improvement alongside the operations management team

- Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers

A day in the life

You'll work shifts at one of our fulfillment centers, overseeing inventory control, quality assurance and problem solve operations. Your day typically starts with a team huddle, where you'll review previous shift performance, set daily goals, and address any ongoing issues.Throughout your shift, you will conduct inventory discrepancies analysis, oversee the resolution of receiving issues, and coach team members on accuracy improvement.You'll regularly analyze data, looking for trends and opportunities for process improvement, collaborating with other partners in FC operations or in central teams that own Catalogue, Procurement, Supply Chain, Process Engineering, Loss Prevention and Program Management. You'll need to make quick, informed decisions to keep operations running smoothly.Throughout your shift, you'll be on the floor, observing processes, coaching team members, and ensuring safety standards are maintained in you area. You'll also dedicate time to developing your team members, providing feedback, and identifying training needs. By shift end, you'll prepare a handover for the next shift, summarizing key events, ongoing issues, and priorities. You'll leave knowing you've contributed to maintaining inventory accuracy, resolving inbound challenges, and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations.

About the team

Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic qualifications

- 1+ years of people management experience

- Bachelor's degree

- Experience in English-language communication skills, both written and verbal

- Work a rotating, flexible schedule, including nights, overnights, weekends and holidays. Able to work 48 hours/week, and overtime as required

Preferred qualifications

- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

- Bachelor's degree, or experience in Engineering, Operations, Business Administration, or a related field

- Speak, write, and read fluently in Spanish and English at C1 level or above

- 1+ years of working in a manufacturing, distribution, warehousing, retail, or grocery environment experience

- Experience developing or delivering training programs across multiple sites or regions, or experience with technical writing

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.