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She/he should be able to come up with process improvements drive them through completion.\nKey job responsibilities\n- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.\n· Developing and/or referring to performance metrics to drive team performance and business results.\n· Identifying the business impact of trends and making data backed decisions.\n· Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)\n· Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.\n· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.\nBasic qualifications\n- 1+ years of employee and performance management experience\n- Bachelor's degree or equivalent\n- 2+ years of performance metrics, process improvement or lean techniques experience\nPreferred qualifications\n- 1+ years of performance metrics, process improvement or lean techniques experience\n- Bachelor's degree in business, engineering, operations, supply chain, transportation logistics\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. 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