Business Analyst II - AHS

Amazon's Account Health Support (AHS) mission is to make Amazon the safest and most trusted place worldwide to transact online, either by identifying and reporting bad actors or mitigating risk and adhering to Compliance laws & Non Compliance Policies and regulations according to market-specific, regional, or global direction. Amazon runs one of the most dynamic online platforms, encompassing dozens of global products with compliance requirements, including, Amazon Marketplace with over 2 million sellers worldwide selling hundreds of millions of items in eleven countries, Amazon Pay and MTurk.

AHS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust across Amazon's global product surface area, by ensuring every transaction and entity is compliant.

We are looking for a highly analytical and result-oriented Business Analyst who can analyze business decisions, troubleshoot issues, and communicate the findings effectively across different teams while raising the technical bar of the globally distributed analytics team, providing data wrangling expertise, deep understanding of data fundamentals, working with and synthesizing very large datasets.

We utilize multiple externally and internally (AWS and other) developed data platforms, including real-time and close to real-time platforms, to help create signal out of the mountains of data.

Our ideal analyst is one who enjoys discovering and solving complicated problems, can quickly learn complex systems, likes to work with numbers, and takes pride in organizing and communicating his work. You should have the technical experience and knowledge to work comfortably using SQL, QuickSight/Tableau/PowerBI and scripting languages (Python/JavaScript) Additionally experience with designing data schemas that will allow you, and colleagues, which include Business Intelligence Engineers and Data Engineers to make sense of the vast datasets we possess.

Key job responsibilities

• Organization skills - demonstrated ability to work independently to make complex investigations, has self-discipline, is diligent and can manage time appropriately.
• Communication skills - ability to communicate (written and spoken) in English. Demonstrated ability to communicate complex technical problems in simple plain stories
• Automation of manual data processes, including data quality and validation
• Reporting using widely available reporting tools, for instance QuickSight or Tableau
• Ability to translate ambiguous work-streams in to tangible requirements, and success metrics, including ability to build metrics and metrics decks.
• Ability to earn trust among widely differing stakeholders of different roles, responsibilities, geographical location, and, culture.

Basic qualifications

- 3+ years of business or financial analysis experience

- Experience defining requirements and using data and metrics to draw business insights

- Experience communicating complex information and solutions to senior stakeholders and influencing decisions

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• Experience in working with databases and SQL in a business environment ((redshift, PostgreSQL, oracle, Mysql) -
• Familiarity with optimization, planning and logistics concepts - gained through work experience or education.

Preferred qualifications

- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troublshooting network

- Knowledge of at least one data visualization product (Tableau, Looker, Amazon QuickSight, etc.)

- Experience working in a matrixed environment, influencing strategy, and achieving goals by working across the organization

- Master's degree or equivalent in computer science, engineering, mathematics or equivalent, or experience applying quantitative analysis to solve business problems and making data-driven business decisions

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• Deep professional experience expertise with SQL, DMBS (redshift, PostgreSQL, oracle, mssql) -
• Demonstrable work experience with automating processes using a scripting language (JavaScript, Python), with proven business impact Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.