Cluster Operations Leader, Data Center Operations

Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at https://www.agsva.gov.au/.

Are you a people-first leader who thrives on building high-performing teams during periods of rapid growth? Amazon Web Services (AWS) Data Center Operations is looking for a Cluster Operations Leader to take charge of a growing region at a pivotal moment - one where new infrastructure is being stood up and a capable team needs a leader who can guide them through the next phase of expansion.

As the Cluster Operations Leader, you will own operational performance across multiple data center facilities, covering safety, security, availability, capacity, cost, and employee development. You will lead a multi-disciplinary organization that spans data center operations, data center engineering operations, logistics, and decommissioning. This is a leader-of-leaders role: you will manage managers and technical subject matter experts, set strategic direction, and communicate effectively across a complex program that has become an AWS-wide standard. If you are energised by solving problems, coaching talented people, and delivering reliable infrastructure at scale, we want to hear from you.

Key job responsibilities

- Lead and develop a multi-disciplinary cluster operations management team across data center operations, engineering operations, logistics, and decommissioning functions, scaling the organization over the next three years.

- Drive operational performance standards for safety, security, availability, capacity, and cost across all data center facilities in the cluster, proactively identifying and mitigating risks before they affect customers.

- Partner closely with infrastructure delivery and region services teams to execute new data center launches and expansions, ensuring smooth handoffs and readiness for production workloads.

- Own workforce planning and talent strategy for the cluster, navigating hiring constraints while building a pipeline of future leaders through coaching, development planning, and succession readiness.

- Establish and continuously improve operational processes, incident response procedures, and automation practices to increase reliability and efficiency across the cluster.

A day in the life

You will split your time between strategic leadership activities and on-the-ground engagement in data center facilities. Mornings might start with operational reviews alongside your management team, triaging open issues and aligning priorities for the week. Later, you could be in a facility walking the floor with engineers, observing maintenance work, and coaching site leaders. You will regularly connect with infrastructure delivery and region services partners to coordinate upcoming launches, and you will carve out time to review workforce plans and interview candidates to stay ahead of growth targets.

About the team

Our team sits within AWS Data Center Operations and is responsible for keeping critical infrastructure running safely and reliably around the clock. We work hand-in-hand with infrastructure delivery and region services partners to bring new capacity online and maintain existing facilities. With a clear growth trajectory, this is an opportunity to shape an organization during a defining period of expansion. We value collaboration, operational rigor, and investing in our people so they can build long, rewarding careers at Amazon.

Basic qualifications

- 10+ years of relevant management experience in datacenter operations, facility engineering operations, information technology critical environment facilities, advanced high volume manufacturing, datacenter build-outs and scaling, or similar experience

- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership

- Experience delivering complex projects with prior ownership of the operation of a mission-critical team and/or product

- 10+ years of people leadership experience

- Valid and active driver's license

Preferred qualifications

- Experience working to appropriate health & safety standards and regulations

- Experience with project management

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.