Communications Manager, Core Retail

Amazon Payments is at the forefront of innovation-building products and experiences that power how hundreds of millions of customers pay across Amazon’s ecosystem, from consumer checkout to business-to-business disbursements. We are seeking a strategic, results-driven communications professional to lead communications for U.S. Payments.

The Communications Manager will serve as the single-threaded owner for all proactive and reactive communications for U.S. Payments, providing a streamlined partnership to the business.

The ideal candidate is a strategic counselor who can develop and execute national communications campaigns, navigate complex and fast-moving issues, and build compelling narratives around payments innovation, fintech, and emerging technologies. This individual will operate with a high degree of autonomy, partnering directly with senior business leaders to shape how Amazon’s Payments story is told externally.

Key job responsibilities

-Own the end-to-end U.S. Payments communications strategy, serving as the single-threaded communications partner for the Payments organization

-Develop and execute proactive national campaigns and announcements that showcase Amazon’s payments innovations, B2B paying and disbursement products, and financial offerings

-Manage all reactive and issues-based communications for U.S. Payments, including rapid response, stakeholder coordination, and escalation as needed

-Integrate Payments communications into broader tentpole moments (Prime Day, Holiday, and other key events) to maximize reach and narrative impact

-Develop and maintain relationships with top-tier media across fintech, payments, technology, and business verticals

-Write, develop, and manage approvals for news releases, media advisories, fact sheets, and related communications materials

-Research and incorporate industry data, trends, and compelling angles into communications programs

-Work cross-functionally with product, engineering, policy, marketing, and global communications teams

-Provide strategic counsel to senior business leaders on communications risks, opportunities, and positioning

-Build and maintain mechanisms, processes, and measurement frameworks for campaigns and announcements

-Willingness to represent Amazon as a spokesperson

Basic qualifications

- 7+ years of recent professional communications or public relations experience

- Bachelor's degree

- Travel up to 15% of the time

Preferred qualifications

- Experience managing complex and fast-moving issues

- Experience with financial services, payments or e-commerce

- Experience supporting C-suite executives or senior leadership in fast-paced, high-visibility environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 153,500.00 - 207,100.00 USD annually

USA, VA, Arlington - 139,500.00 - 188,300.00 USD annually

USA, WA, Seattle - 139,500.00 - 188,300.00 USD annually