{"id":2654176,"url":"https://alion.io/job/amazon-customer-service-associate-regular","title":"Customer Service Associate-Regular","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":19,"ghost_share":0,"stale_share":0,"repost_share":0.053,"time_to_fill_p50_days":19,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":18000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T01:47:43Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":93},"description":"Role: Customer Service Associate (CSA) - Regular/ Permanent\nJob Type: Permanent, Full-time, Onsite\nLocation: Three E-com Center, MOA Complex, Pasay City\nOur mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Technical Support team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training to you need to investigate, problem solve, and guide customers towards a resolution. You’ll bring your unique personality to every customer conversation and deliver the exceptional technical support experience our customers love.\nWhat will you do as a Customer Service Associate?\nAs an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our North America and United Kingdom (UK) markets or customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.\nWhat are your hours?\nThis role requires working variable hours to match when customers need us most. You will work on shifting schedules and your work week is minimum 40 hours, and all throughout your shift, you are expected to receive calls and assist our customers. In order to match our customer demand, we scheduled based on a variety of different shift patterns from Sunday to Monday. Note that schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work national holidays, weekends, and will be asked to render overtime based on business needs. In order to meet our customers’ needs, we implement periods in certain months during prime, peak and other critical working periods that will restrict lates, absences, approved leave, and time off. You will learn more about your exact schedule closer to your start date.\nWhat strengths will you bring?\nHard-working, articulate, and detail-oriented\nFriendly and customer-focused in every situation\nAbility to learn quickly and embrace change\nComfortable multi-tasking in a high-energy environment.\nWhat benefits will you receive?\nOne of the great things about joining Amazon’s Customer Service team is that you don’t need past experiences in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a few benefits, including:\nInsurance (HMO, Life and Personal Accident Insurance, etc)\nLeave Benefits (Annual and Sick Leaves, Maternity and Parental Leaves, other paid time offs, etc)\nMedical Spending Account / Reimbursement\nEmployee Assistance Program (counseling and referral services by telephone available 24 hours a day, 7 days a week)\nStatutory government benefits (i.e., SSS, PhilHealth and Pag IBIG)\nIf this role sounds like it’s for you, then click on the link below to start the application process!\nYou’ll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.\nIf successful, we will contact you about next steps!\nAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.\nProtecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.\nBasic qualifications\nWhat qualifications do we need from you?\nMinimum age: 18 years old\nCompleted at least two years in college or Senior High Graduate; or\nHigh school graduate (old curriculum) with at least one (1) year customer service experience; or,\nLess than two years in college with at least one (1) year customer service experience.\nHave the right to work in the Philippines without restrictions.\nStrong communication skills in English (both written and oral fluency).\nProficient computer skills\nThe availability to work in varying shifts from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls and assist our customers.\nWillingness and ability to work in rotating shifts (i.e. early, late, overnight, holidays, weekend, and overtime as required). In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off.\nUnderstand and accept schedule changes based on business needs.\nSchedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules.\nThe ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. 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