{"id":3497593,"url":"https://alion.io/job/amazon-customer-success-manager-amazon-leo","title":"Customer Success Manager, Amazon Leo","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4562,"ghost_share":0,"stale_share":0.89,"repost_share":0.002,"time_to_fill_p50_days":24,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":82700,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-30T02:05:46Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T22:53:49Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.\nAmazon Leo is seeking a Customer Success Manager to support North America consumer partnerships, helping operationalize sales channels to drive customer acquisition and revenue growth. In this role, you will serve as a key relationship point of contact for consumer partners, responsible for supporting a seamless launch experience, improving operational processes, and contributing to mutual business outcomes. The ideal candidate brings experience managing customer-facing partnerships in telecommunications or technology environments, with a demonstrated ability to collaborate across teams, deliver data-driven recommendations, and navigate ambiguity where problems and solutions may not yet be defined.\nKey job responsibilities\n- Manage the day-to-day channel operations for Consumer Partnerships, serving as a primary point of contact with partner teams and senior customer contacts\n- Support the operationalization of the sales channel by improving processes, systems, playbooks, and reporting to support partner-driven customer acquisition\n- Drive day-to-day partner operations including performance tracking, escalation resolution, and continuous improvement of the partner experience\n- Collaborate with partners to develop data-driven plans that set clear goals, milestones, and success metrics aligned to customer growth and adoption targets\n- Identify and mitigate immediate partnership risks, making trade-offs between time and return, escalating appropriately and clearing blockers to maintain progress\n- Prepare clear and concise program updates, performance readouts, and status communications for management, translating partnership dynamics into actionable summaries\n- Support Weekly, Monthly, and Quarterly Business Reviews; measure and forecast attainment against goals utilizing dashboards and tools to derive well-vetted analysis\n- Improve project and process efficiency by optimizing cross-team processes, refining playbooks, and contributing to mechanisms that improve team efficacy and delivery\n- Collaborate effectively across Business Development, GTM, Product, Operations, and other teams, influencing internal and external stakeholders, project plans, and priorities to deliver for customers\n- Serve as a customer advocate internally - organizing, analyzing, and surfacing partner feedback in the correct channels to drive improvements to processes, tools, and products\n- Collaborate with customers to develop data-driven, long-term plans that drive adoption of growth-generating products and a positive customer experience\n- Provide recommendations to partners that drive return on investment (ROI)\nExport Control Requirement:\nDue to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.\nBasic qualifications\n- Experience with strong project management skills and the ability to thrive in a fast-paced environment\n- 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience\n- Bachelor's degree in Engineering, Finance, Business, Economics or other related fields\n- Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience communicating results to senior leadership\n- Experience in developing and managing sales or channel programs\nPreferred qualifications\n- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders\n- Master's degree in Engineering or Business Administration or a related field\n- Bachelor's degree or equivalent, or 6+ years of solving problems with technology in the Telecommunications industry experience\n- Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities\n- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company\n- Experience using data analytics to drive learning strategy and demonstrate business impact\n- Experience driving collaborative projects from conception to delivery, or experience dealing effectively with customers during problem resolution and operating efficiently under pressure\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\nUSA, WA, BELLEVUE - 82,700.00 - 140,000.00 USD annually","description_format":"text","description_chars":6254,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":true,"languages":[]},"benefits":["Health insurance","Parental leave","Restricted stock units"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Logistics & Warehouse Robotics","Video Production","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-30T02:05:46Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16,768 · green card filings: 56","filings_12m":16768,"filings_prev_12m":16262,"green_card_filings_12m":56,"median_offered_wage_usd":162609,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/amazon-customer-success-manager-amazon-leo","json_url":"https://alion.io/job/amazon-customer-success-manager-amazon-leo.json","meta":{"generated_at":"2026-11-01T00:30:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":848,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-customer-success-manager-amazon-leo"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-customer-success-manager-amazon-leo"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-customer-success-manager-amazon-leo"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-customer-success-manager-amazon-leo\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-customer-success-manager-amazon-leo"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3497593}},{"tool":"search_jobs","arguments":{"company":"amazon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3497593},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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