{"id":2773765,"url":"https://alion.io/job/amazon-customer-success-manager-hardlines","title":"Customer Success Manager, Hardlines","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":87,"open_postings":1872,"ghost_share":0,"stale_share":0.733,"repost_share":0.002,"time_to_fill_p50_days":15,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80200,"max":101800,"currency":"USD","period":"year","gross":null,"usd_annual":101800},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-06-12T00:00:00Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-17T13:46:31Z","board_verified":true,"closed_at":null,"days_open":127,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":127},"description":"This role can be located in one of our approved corporate offices in Seattle, WA. \nBuild foundational expertise in vendor partnership management while directly impacting customer experiences on Amazon's retail platform. As a Customer Success Manager, you'll coordinate vendor relationships, execute tactical business plans, and develop the analytical and collaborative skills that drive growth for Amazon Vendor Services. \nJoin our team as a Customer Success Manager in Amazon Vendor Services, where you'll support vendor growth through data-driven execution and relationship building. This role focuses on coordinating vendor initiatives, analyzing performance data, and learning to influence outcomes across internal and external stakeholders. You'll work within a collaborative team environment, receiving guidance while building toward independent delivery. This position offers a strong foundation for career growth in customer success and vendor management. \nKey job responsibilities\nCoordinate vendor initiatives and execute tactical business plans that support growth and improve customer experience\nAnalyze performance metrics and learn to develop data-driven recommendations that drive adoption and ROI\nBuild collaborative relationships with vendors, serving as a reliable point of contact for day-to-day needs\nAdvise vendors on utilizing Amazon tools, policies, and programs while escalating blockers and risks appropriately\nIdentify opportunities to improve team processes and contribute to operational efficiency\nLeverage internal AI tooling to drive efficiencies and expedite problem solving A day in the life\nReview vendor performance data and prepare summaries for team discussions\nCollaborate with teammates to resolve vendor inquiries and coordinate solutions\nParticipate in vendor meetings, managing agendas and driving detailed discussions\nSupport project execution by tracking status, identifying blockers, and escalating roadblocks\nContribute to team knowledge-sharing sessions and process documentation About the team Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors - making Amazon the retailer of choice. AVS pursues three core goals:\nAccelerate vendor growth on Amazon\nDrive higher vendor satisfaction with Amazon, fostering greater engagement and investment\nBuild sustainable, efficient e-commerce partnerships between Amazon and vendors As a Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning. To deliver on these goals, we develop exclusive services and tools that accelerate vendor growth, provide preferred treatment in how vendors interact with us, and enable proactive management of their business.\nBasic qualifications\n- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment\n- Bachelor's degree\n- 3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent)\n- Demonstrated analytical and problem-solving capabilities\n- Proficient in Microsoft Excel for use of data manipulation and interpretation\n- Excellent written and verbal communication skills\nPreferred qualifications\n- 4+ years of relevant vendor/client-facing experience\n- Experience in retail, e-commerce, or technology industries\n- Proficiency in data analysis and presentation tools\n- Experience using data and metrics to improve processes and customer satisfaction\n- Background in project coordination or operational support\n- Leverage internal AI tooling to drive efficiencies and expedite problem solving\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\nUSA, WA, SEATTLE - 80,200.00 - 101,800.00 USD annually\nUSA, WA, Seattle - 80,200.00 - 101,800.00 USD annually","description_format":"text","description_chars":5198,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave","Restricted stock units"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Robotics AI","Advertising","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-17T07:29:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16,768 · green card filings: 56","filings_12m":16768,"filings_prev_12m":16262,"green_card_filings_12m":56,"median_offered_wage_usd":162609,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.118,"p_room":0.28,"age_days":127,"expected_fill_days":15,"reasons":["conf:2","win:tail","crowd:brand"],"computed_at":"2026-10-17T16:28:56Z"},"pay":{"stated_usd_annual":101800,"is_top_pay":true},"html_url":"https://alion.io/job/amazon-customer-success-manager-hardlines","json_url":"https://alion.io/job/amazon-customer-success-manager-hardlines.json","meta":{"generated_at":"2026-10-17T16:28:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22652,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-customer-success-manager-hardlines"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-customer-success-manager-hardlines"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-customer-success-manager-hardlines"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-customer-success-manager-hardlines\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-customer-success-manager-hardlines"}]}