{"id":2678088,"url":"https://alion.io/job/amazon-delivery-service-partner-program-senior-business-coach","title":"Delivery Service Partner Program, Senior Business Coach","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4621,"ghost_share":0,"stale_share":0.891,"repost_share":0.002,"time_to_fill_p50_days":26,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":122400,"max":165600,"currency":"USD","period":"year","gross":null,"usd_annual":165600},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-05T11:25:30Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses.\nThe Senior Business Coach (BC) helps Amazon improve the flexibility and quality of its delivery network in the Americas-to help fuel a $4B investment in rural communities bringing even faster delivery to our millions of customers in less densely populated areas. This role’s primary focus is supporting DSP operations across the broader Americas delivery network, with particular emphasis on rural market expansion and mature-state optimization. Specifically, BCs support DSPs in making business decisions that enable them to build healthy, sustainable businesses. As trusted advisors, Business Coaches work alongside DSPs, supporting business planning and strategy and helping owners address business and operational challenges. \nAs a Senior Business Coach (BC), you will manage a portfolio of Delivery Service Partner (DSP) owners within the Amazon delivery network. With the evolution of delivery modes and rural expansion planned for 2026, and continued strategic expansion into 2027, this role is integral to our program's evolution. Sr. BCs provide strategic guidance to DSP owners throughout their business life cycle of their relationship with Amazon, from pre-launch preparation through mature-state optimization. You will facilitate solution oriented approaches to remove business obstacles and drive continuous improvement in financial performance, operational efficiency, and safety standards across the network. The position requires extensive collaboration with cross-functional stakeholders, including operations managers, program directors, compliance officers, legal counsel, and finance teams. The ideal candidate will demonstrate strong analytical capabilities, strategic problem solving skills, and the ability to implement data-driven recommendations that create meaningful change both internally and externally.\nKey job responsibilities\nOperational Excellence & Financial Advisory\nLead DSP owners through critical business phases including launch, operational scaling, and seasonal demand optimization\nProvide comprehensive consultation on financial management and operational optimization\nSupport development of scalable business processes to ensure consistent performance metrics\nNavigate program evolution by helping owners implement and adapt to strategic changes within traditional DSP operations, including new service types and offerings such as rural delivery expansion and delivery capabilities\nConduct data driven business reviews, delivering performance insights and competitive benchmarking analysis Business Development & Program Management\nEvaluate and interview potential candidates for the DSP program, ensuring alignment with program standards and objectives\nGuide strategic planning and execution of network capacity management Stakeholder Engagement & Program Enhancement\nFoster strong DSP community engagement through coordination of local events and regional initiatives\nBuild and maintain productive relationships with regional stakeholders\nIdentify operational inefficiencies and champion process improvements across the network\nDesign and implement solutions to enhance overall program effectiveness and DSP owner experience The successful candidate will serve as a trusted advisor and primary account manager, combining strategic insight with practical business acumen to drive sustainable growth and operational excellence across the DSP network. A day in the life Strategic Leadership & Decision Making\nDrive both strategic initiatives and tactical execution to achieve business objectives\nLeverage industry expertise to establish priorities, optimize account management strategies, and develop sustainable long term solutions\nNavigate ambiguous business environments to formulate clear strategic direction and influence cross-functional priorities\nDemonstrate sound judgment in solution design, balancing complexity with efficiency Stakeholder Management & Communication\nLead resolution of complex business challenges through detailed analysis and effective escalation management\nFoster collaborative relationships across multiple business units and organizational levels\nDevelop and maintain strong partnerships with key stakeholders through exceptional relationship management\nDeliver compelling verbal and written communications, including executive level presentations and strategic recommendations Location & Travel Requirements\nPosition is based out of the Austin, TX office \nWork arrangement includes structured mix of office presence, field travel, and remote work days. One week per month is dedicated to in office collaboration at respective/team’s Hub. Significant field engagement is required: minimum 3 days per week of travel for 3 weeks monthly to support portfolio of Delivery Service Partners\nMust be comfortable with regular travel and maintaining a flexible schedule The ideal candidate will demonstrate exceptional problem solving capabilities, strong business acumen, and the ability to influence outcomes in a dynamic, fast paced environment. About the team At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.\nBasic qualifications\n- 6+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience\n- Experience analyzing data and best practices to assess performance drivers\n- Bachelor's degree in a relevant field or equivalent work experience\nPreferred qualifications\n- 8+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\nUSA, TX, Austin - 122,400.00 - 165,600.00 USD annually","description_format":"text","description_chars":7551,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Parental leave","Restricted stock units"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Advertising","Logistics","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-16T05:45:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16,768 · green card filings: 56","filings_12m":16768,"filings_prev_12m":16262,"green_card_filings_12m":56,"median_offered_wage_usd":162609,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.368,"p_room":0.28,"age_days":69,"expected_fill_days":26,"reasons":["conf:5","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":165600,"is_top_pay":true},"html_url":"https://alion.io/job/amazon-delivery-service-partner-program-senior-business-coach","json_url":"https://alion.io/job/amazon-delivery-service-partner-program-senior-business-coach.json","meta":{"generated_at":"2026-11-05T12:18:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15905,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-delivery-service-partner-program-senior-business-coach"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-delivery-service-partner-program-senior-business-coach"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-delivery-service-partner-program-senior-business-coach"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-delivery-service-partner-program-senior-business-coach\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-delivery-service-partner-program-senior-business-coach"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2678088}},{"tool":"search_jobs","arguments":{"company":"amazon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2678088},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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