{"id":2640824,"url":"https://alion.io/job/amazon-delivery-station-customer-service-associate-6","title":"Delivery Station Customer Service Associate","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4550,"ghost_share":0,"stale_share":0.89,"repost_share":0.002,"time_to_fill_p50_days":26,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carlisle, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":105000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-02-07T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-04T20:09:53Z","board_verified":true,"closed_at":null,"days_open":1001,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":1001},"description":"Job title - Customer Service Delivery Station Liaison\nLocation - DPN1 - Unit A&B Woodlands Indstril Storage Estate,Longtown, 1N51, Carlisle, CA6 5TR\nPay Rate - £12.70\nShift - Wednesday-Saturday 10:00-20:45pm\nOur mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.\nWhat will you do as a Delivery Station Liaison?\nYou will provide the best in class customer service from within our delivery station by organising successful re-delivery attempts for customers’ parcels. As a Delivery Station Liaison, you will call customers to confirm crucial delivery details and prevent further delivery delays. Upon finishing your call with the customer, you will work with warehouse teams on the ground as well as Delivery Service Partners to ensure that packages are re-delivered successfully on the same day. Additionally, you will work to pre-emptively solve delivery defects to reduce customer effort.\nBasic qualifications\nWhat are your hours?\nThis role requires working variable hours to match when customers need us most. You will workWednesday-Saturday 10:00 - 20:45pm\nWhat qualifications do we need from you?\nHave the right to work in the United Kingdom without restrictions\nExperience in customer service, retail or hospitality industry\nFlexible with regards to shift work (this role has non-negotiable time schedule of 10am-8:45pm).\nExceptional communication skills in English, including the ability to clearly and concisely communicate in writing and speech listening and interpreting customer needs.\nExcellent time-management, organisational, and prioritisation skills.\nExperience working under pressure in a high-volume environment whilst maintaining standards for productivity, quality and service.\nAbility to take ownership and be proactive.\nIntermediate computer literacy. \nWhat strengths will you bring?\nHard-working, articulate, and detail-orientated\nFriendly and customer-focused in every situation\nAbility to learn quickly and embrace change \nComfortable multi-tasking in a high-energy environment.\nWhat benefits will you receive?\nPension Plan\nCompetitive holiday allowance\nHealth insurance\nLife insurance\nAmazon.co.uk discount\nEmployee assistance program\nOrganisational progression options\nAdditional add-on benefits of your choice\nIf this role sounds like it’s for you, then click on the link below to start the application process!\nYou’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.\nIf successful, we will contact you about the next steps!\nAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central[CS4] to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.\nProtecting your privacy and the security of your data is a longstanding top priority for Amazon. 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