{"id":2717651,"url":"https://alion.io/job/amazon-dsp-support-specialist-ww-dsp-help","title":"DSP Support Specialist, WW DSP Help","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":83,"open_postings":4347,"ghost_share":0,"stale_share":0.886,"repost_share":0.001,"time_to_fill_p50_days":17,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Visakhapatnam, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":28000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T17:01:44Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"We are seeking experienced associates to handle incoming customer cases requiring immediate attention. This is a hands-on execution role where you will review, triage, and resolve complex or persistent unresolved cases by either responding directly to customers or routing cases to the appropriate teams. Associate will have to independently reach out to the subject matter experts to coordinate the resolution. \nKey Responsibilities\n1. Review Incoming Cases - Monitor and review open cases and complex customer inquiries as they are received in the queue\n2. Triage and Route Cases - Assess case complexity and urgency, then route cases to the appropriate resolution teams or escalation paths when needed\n3. Respond to Customers - Directly respond to customer inquiries with accurate resolutions, following established SOPs and case handling guidelines\n4. Resolve Complex Cases - Handle escalated or complex cases that require additional research, judgment, or cross-functional coordination. Independently reach out to the SMEs to coordinate the resolution\n5. Document Case Actions - Maintain accurate case notes, resolution details, and routing decisions for quality tracking and continuous improvement\n6. Update and/or Improve SOPs based on cases handled, ensuring accuracy, clarity, and alignment with current best practices\nRequired Qualifications\n4+ years customer service or case management experience\nStrong written communication skills for customer-facing responses\nAbility to quickly assess case complexity and make routing decisions\nExperience working in high-volume, fast-paced environments\nAttention to detail and commitment to quality outcomes\nComfortable working independently with minimal supervision Preferred Qualifications\nExperience with case management systems or ticketing platforms\nBackground in operations or logistics environments\nFamiliarity with SOP-driven resolution processes\nProblem-solving skills for non-standard cases\nBasic qualifications\n- Bachelor's degree or equivalent work experience in Business, Operations, Logistics, Supply Chain or a related field\nPreferred qualifications\n- Experience working with the MS Office suite (Word, Excel, Outlook) and/or SQL in a professional environment\n- Speak, write, and read fluently in English\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.","description_format":"text","description_chars":2721,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Advertising","Logistics","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-16T14:01:19Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.336,"p_room":0.28,"age_days":57,"expected_fill_days":17,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/amazon-dsp-support-specialist-ww-dsp-help","json_url":"https://alion.io/job/amazon-dsp-support-specialist-ww-dsp-help.json","meta":{"generated_at":"2026-10-21T18:01:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25383,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-dsp-support-specialist-ww-dsp-help"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-dsp-support-specialist-ww-dsp-help"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-dsp-support-specialist-ww-dsp-help"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-dsp-support-specialist-ww-dsp-help\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-dsp-support-specialist-ww-dsp-help"}]}