{"id":2717330,"url":"https://alion.io/job/amazon-infraops-support-engineer-operations-management-center-omc","title":"InfraOps Support Engineer, Operations Management Center (OMC)","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":83,"open_postings":4347,"ghost_share":0,"stale_share":0.886,"repost_share":0.001,"time_to_fill_p50_days":17,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":57400,"max":95900,"currency":"CAD","period":"year","gross":null,"usd_annual":67578},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-16T14:01:19Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T17:01:44Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The InfraOps Support Engineer is a Tier 1 support engineer in Amazon's Operations Management Center (OMC) - a 24/7/365 team that keeps the technology inside Amazon's 400+ corporate office buildings running across Networking, Audio-Visual (AV), and Print services. This engineer is the first line of response for office-infrastructure incidents. \nOperating within the Amazon Support Engineer (SupEng) job family, the engineer provides high-quality support across all three service areas while beginning to develop deep subject-matter expertise in one or more focus areas, for which they become the technical point of contact on their team. They respond, triage and resolve incidents within target times using established procedures, detect trends before they become problems, contribute to and refine the team's operating procedures, and mentor more junior engineers. Success requires the ability to work in a fast-paced, collaborative, shift-based environment. \nKey job responsibilities\nOn a typical shift, an InfraOps Support Engineer will: \n1. Monitor, Detect & Triage \nBe the first line of response and keep ahead of problems. \nTriage incoming incidents (tickets) within defined target response times, using judgment to resolve in place or route to the responsible team. \nUse dashboards, alarms, and other tools for Networking, AV, and Print services across the global building fleet, interpreting what those signals indicate to solve incidents. \nDetect ongoing trends or emerging problems before they occur and define proactive actions to prevent customer impact. \nAssess incident scope and severity, correlate related incidents into a single parent incident, and prioritise work against SLAs. \n2. Troubleshoot & Support \nResolve issues and support the team's products and systems. \nProvide high-quality Tier 1 support for the products and systems in the team's scope, resolving straightforward problems with limited documentation and minimal escalation. \nSupport critical issues using existing runbooks; maintain composure through difficult interactions until the issue is resolved. \nPerform on-call duties on a rotating schedule and respond to emergent events. \nEscalate appropriately when resolution requires significant deviation from procedure or when an issue becomes a risk. \n3. Subject-Matter Expertise & Technical Leadership \nGrow into the go-to person for a focus area. \nDevelop and apply expertise in one or more focus areas (e.g., Networking, AV, or Print), acting as the technical point of contact for that area within the team. \nGive technical direction to others and impart knowledge to users, customers, and teammates. \nLead internal team projects and deliver on defined goals and timelines. \n4. Documentation & Operational Improvement \nImprove how the team operates. \nIdentify areas to improve support documentation and processes, and author new runbooks/SOPs and knowledge-base articles where gaps exist. \nIdentify improvements to existing and new support tools that increase operational efficiency, and help drive their implementation. \nHelp develop and refine the operational policies and procedures used by the team. \n5. Mentoring & Collaboration \nRaise the bar for the team. \nServe as a mentor to junior engineers and act as a training buddy for new hires; may assist in hiring activities. \nMaintain good working relationships across Amazon and work cross-functionally with partner teams to solve problems and improve processes. \nCommunicate infrastructure health and trends clearly, both in real time and as inputs to weekly/monthly business reviews.\nBasic qualifications\n- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience\n- 1+ years of troubleshooting in a multi-user high availability environment experience\n- 1+ years of IT client, server, and network service delivery experience\n- 1+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience\n- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience\n- 1+ years of supporting and maintaining a corporate network environment experience\n- High school diploma, or equivalent\nPreferred qualifications\n- 2+ years of computer networking experience, or experience in computer networking\n- Experience supporting video conference and teleconference equipment\n- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in Network protocols like DNS/DHCP/TCP\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\nThe base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.\nCAN, BC, Vancouver - 57,400.00 - 95,900.00 CAD annually","description_format":"text","description_chars":5842,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Restricted stock units","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Advertising","Logistics","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-16T14:01:19Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.613,"p_room":1,"age_days":4,"expected_fill_days":17,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":67578,"is_top_pay":false},"html_url":"https://alion.io/job/amazon-infraops-support-engineer-operations-management-center-omc","json_url":"https://alion.io/job/amazon-infraops-support-engineer-operations-management-center-omc.json","meta":{"generated_at":"2026-10-21T18:48:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26615,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-infraops-support-engineer-operations-management-center-omc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-infraops-support-engineer-operations-management-center-omc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-infraops-support-engineer-operations-management-center-omc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-infraops-support-engineer-operations-management-center-omc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-infraops-support-engineer-operations-management-center-omc"}]}