{"id":4232868,"url":"https://alion.io/job/amazon-investigation-specialist-i","title":"Investigation Specialist I","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4651,"ghost_share":0.001,"stale_share":0.889,"repost_share":0.003,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ETL/ELT","optional":true},{"name":"MySQL","optional":true},{"name":"Outlook","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T23:20:04Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Are you passionate about solving complex operational problems, obsessed with delivering a great seller and customer experience, and energized by working at the intersection of data and e-commerce operations? If so, this role is for you.\nWe are looking for an Investigation Specialist to join the FBA Operations team. In this role, you will investigate delivery and fulfillment issues reported by sellers, identify root causes, and drive resolution by coordinating with cross-functional teams including 3P Carriers, Seller Support, Customer Service, and Operations. You will serve as a critical link between sellers experiencing acute issues and the internal teams that can resolve them.\nBeyond day-to-day investigations, you will analyze patterns in seller-reported issues, translate recurring problems into quantified metrics, and partner with Program Managers to inform long-term improvements to the seller and customer experience on the Amazon platform.\nInvestigate seller-reported delivery and fulfillment issues end-to-end, from intake through resolution, ensuring timely and accurate outcomes.\nCoordinate with cross-functional teams (3P Carriers, Customer Service, Seller Support, Product, and Operations) to diagnose and resolve performance issues.\nMonitor operational performance metrics and escalate when results fall outside established goals or SLA thresholds.\nAnalyze seller feedback and contact data to identify recurring pain points, trends, and root causes.\nTranslate investigation findings into quantified metrics and actionable insights for Program Managers and stakeholders.\nMaintain accurate case documentation and ensure all investigations are tracked through internal ticketing and case management systems.\nSupport the development and implementation of process improvements that reduce seller friction and improve fulfillment outcomes.\nLeverage data analytics tools and dashboards to proactively identify emerging issues before they escalate.\nAdopt and utilize AI-powered tools and automation to improve investigation efficiency and workflow productivity.\nKey job responsibilities\nBasic Qualifications:\n2+ years in customer service, e-commerce operations, or marketplace support.\nFluent English Communication Skills\nAdvanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, conditional formatting, data analysis).\nWorking knowledge of Microsoft Office products and applications.\nDemonstrated ability to work independently and make sound investigation decisions with minimal guidance.\nExperience analyzing data to identify trends, predict issues, and measure operational performance.\nAbility to manage multiple concurrent investigations across different tools and systems while maintaining quality and accuracy.\nStrong written and verbal communication skills with the ability to clearly document findings and coordinate across teams.\nAbility to translate recurring issues into quantified metrics that drive decision-making.\nHigh attention to detail with a proactive, results-oriented approach.\nPreferred Qualifications:\nFamiliarity with SQL for querying and analyzing large datasets.\nExperience creating reports and dashboards to visualize operational performance.\nExperience with ticketing or case management systems (e.g., Paragon, SIM, or similar platforms).\nExperience with root cause analysis or process improvement methodologies (e.g., 5 Whys, Fishbone).\nFamiliarity with AI-powered tools or automation for workflow optimization.\nExperience managing stakeholder relationships across multiple teams and functions.\nExposure to seller-facing operations in an e-commerce or logistics environment.\nBasic qualifications\n- 2+ years of customer service or back-office roles in corporate environments experience\n- Speak, write, and read fluently in English\n- Experience with Microsoft Office products and applications\n- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays\n- Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)\nPreferred qualifications\n- Experience leveraging AI-powered tools or data analytics platforms to drive quality improvements, root cause analysis, or process optimization\n- 3+ years of data visualization and reports tools experience\n- Experience managing work and priorities through a ticketing system\n- 3+ years of root cause analysis and process design experience\n- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization\n- Experience in customer-facing environment, warehousing, logistics or manufacturing\n- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.","description_format":"text","description_chars":5140,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Advertising","Logistics","Streaming & OTT Platforms"],"lifecycle":[{"event":"open","at":"2026-11-13T10:43:01Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":32,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-14T01:12:32Z"},"pay":null,"html_url":"https://alion.io/job/amazon-investigation-specialist-i","json_url":"https://alion.io/job/amazon-investigation-specialist-i.json","meta":{"generated_at":"2026-11-14T01:12:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":687,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-investigation-specialist-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-investigation-specialist-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-investigation-specialist-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-investigation-specialist-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-investigation-specialist-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4232868}},{"tool":"search_jobs","arguments":{"company":"amazon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4232868},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}