{"id":2640483,"url":"https://alion.io/job/amazon-it-support-associate-ii-ops-tech-solutions-ots-fixed-field-2","title":"IT Support Associate II , Ops Tech Solutions (OTS) - Fixed Field","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":83,"open_postings":4460,"ghost_share":0,"stale_share":0.891,"repost_share":0.001,"time_to_fill_p50_days":19,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":66000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Red Hat","optional":true}],"status":"live","first_seen_at":"2026-10-15T18:41:21Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-23T05:51:17Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About Operations Technology Solutions (OTS)\nAs an IT Support Associate, you will use your skills to support our Operations team by resolving issues involving multiple IT architectures. We are always committed to improvements; you will be encouraged to participate in career development opportunities to progress at Amazon.\nWe are looking for self-motivated individuals to take on challenges and motivate teams to develop solutions for the obstacles we face.\nThis is an on-site position in Cajamar - SP - Brazil.\nKey job responsibilities\nCome join our technology team and:\nBe a protagonist in managing state-of-the-art IT equipment at our facilities\nLead technical solutions and make a difference in our operational infrastructure\nDevelop your mentoring side by sharing knowledge and training new talent\nGrow with us through constant learning in innovative technologies\nConnect with diverse teams, providing on-site and remote support across multiple locations\nEnjoy a dynamic routine with the possibility of working different shifts, adaptable to your profile Here you'll have the opportunity to directly impact our operations while developing your technical and leadership skills! About the team Operations Technology Solutions (OTS): We are the force that drives one of the most impressive operations in the world! Every day, our technology enables the delivery of thousands of smiles in the form of packages, reaching people in hundreds of countries. As part of OTS, you will be essential in a system that: \nMaintains the fast pace of Amazon's global operations \nEnsures precision in every process \nEstablishes new standards of excellence in services Here, your IT expertise won't be just another skill - it will be a fundamental part of a logistics revolution that never stops! 24 hours a day, 7 days a week, our team keeps Amazon's operations running without interruptions. Join us and be part of this story of innovation and global success!\nBasic qualifications\n- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting\n- Experience troubleshooting integrated and interdependent computer systems\n- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals\n- English (Read and Write)\nPreferred qualifications\n- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications\n- Experience in a dynamic environment with a high degree of customer service\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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