{"id":2866655,"url":"https://alion.io/job/amazon-it-support-associate-ii","title":"IT Support Associate II","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":83,"open_postings":4485,"ghost_share":0,"stale_share":0.89,"repost_share":0.001,"time_to_fill_p50_days":18,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Red Hat","optional":true}],"status":"live","first_seen_at":"2026-10-19T17:51:19Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T13:37:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About OTS IT\nOperations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We support IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.OTS IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile...\nAbout The Role\nOps Tech IT Support Engineers will be responsible for utilizing their skills to provide assistance to the operations team in resolving technical problems within these sites that cover a multitude of technical disciplines. The IT Support Engineers position is the first level of support for the operations of the Amazon Sites and becomes the voice and face of the IT department to our customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History.\n.\nKey job responsibilities\nResponsibilities include, but are not limited to:\nMaintenance of IT equipment throughout the Fullfillment sites.\nTroubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices.\nManage RMA and repair process for all devices under warranty.\nSupport the Senior Engineers in daily projects and activities as directed.\nThe position will require supporting of multiple buildings around the area and regular travel to sites with in the state /region.\nEnsure all safety procedures are adhered to while performing work\nThis position reports directly to the IT manager for the Fullfillment sites.\nAmazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Vet..\nBasic qualifications\n- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience\n- Experience troubleshooting integrated and interdependent computer systems\n- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals\nPreferred qualifications\n- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications\n- Experience in a dynamic environment with a high degree of customer service\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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