# IT Support Engineer I, IT Services

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on. As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient. ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout

- **Id**: 3864170
- **Url**: <https://alion.io/job/amazon-it-support-engineer-i-it-services-2>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Edinburgh, United Kingdom
- **Countries**: GB
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-07-20T00:00:00Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-08T02:15:14Z
- **Board verified**: yes
- **Days open**: 111
- **Description format**: text
- **Description chars**: 7439
- **Description truncated**: no
- **Benefits**: Continuous learning
- **Relocation offered**: no
- **Industries**: Advertising, Cloud Platforms (IaaS & PaaS), Logistics, Streaming & OTT Platforms

## Company

- **Id**: 19
- **Name**: Amazon
- **Domain**: amazon.com
- **Url**: <https://alion.io/company/amazon>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Career site

### Truth index

- **Grade**: B
- **Score**: 78
- **Open postings**: 4612
- **Ghost share**: 0
- **Stale share**: 0.888
- **Repost share**: 0.003
- **Time to fill p50 days**: 28
- **Computed at**: 2026-11-07T05:47:08Z

## Technologies

- **DHCP** — Optional: no
- **DNS** — Optional: no
- **Linux** — Optional: no
- **TCP/IP** — Optional: no
- **Windows** — Optional: no
- **Active Directory** — Optional: yes
- **AWS** — Optional: yes
- **Red Hat** — Optional: yes
- **Windows Server** — Optional: yes

## Trust

- **Level**: stale
- **Repost count**: 0
- **Flags**: stale
- **Days open**: 110

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: high_school
- **Optional**: yes

### Languages

- Language: English; Level: Advanced (C1); Optional: no

## Lifecycle

- Event: open; At: 2026-11-06T11:18:31Z

## Visa

- Country: GB; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: Licensed UK visa sponsor (Senior or Specialist Worker, Graduate Trainee, Skilled Worker); Route: Global Business Mobility: Senior or Specialist Worker; Global Business Mobility: Graduate Trainee; Skilled Worker

## Liveness

- **Score**: 7
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.235
- **P room**: 0.28
- **Age days**: 110
- **Expected fill days**: 28
- **Reasons**: conf:0, stale_co, velocity, win:tail, crowd:junior,brand
- **Computed at**: 2026-11-07T05:47:08Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.