{"id":3392572,"url":"https://alion.io/job/amazon-it-support-engineer-ring-it","title":"IT Support Engineer, Ring IT","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4562,"ghost_share":0,"stale_share":0.89,"repost_share":0.002,"time_to_fill_p50_days":24,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hawthorne, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70400,"max":106300,"currency":"USD","period":"year","gross":null,"usd_annual":106300},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Confluence","optional":false},{"name":"Figma","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"Slack","optional":false},{"name":"TestRail","optional":false},{"name":"Windows","optional":false},{"name":"Bash","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Perl","optional":true},{"name":"Python","optional":true},{"name":"Ruby","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T19:11:41Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Ring IT is hiring an IT Support Engineer II for our Hawthorne, CA headquarters (LAX32). You'll be one of two on-site technical leads for an office of about 440 employees, and this is a fully on-site role.\nYou'll own the day-to-day technology experience for everyone at the site, from senior executives and their assistants to new hires on their first morning. That covers:\nMac and Windows hardware, imaging and asset management\nIdentity and access, including onboarding and offboarding\nConference room and event AV\nThe collaboration tools Ring's engineers, designers and business teams use every day: Slack, Jira, Confluence, TestRail and Figma\nYou'll also support remote employees, shipping configured equipment and resolving issues over chat and video.\nAt this level, you're expected to work through difficult and ambiguous problems to root cause without a playbook. You'll spot patterns across tickets, coordinate fixes with partner teams, and keep customers informed until the issue is closed. Partner teams include Amazon corporate IT, Security and Facilities. You'll lead site projects, such as lab network extensions, office changes and executive events.\nRing IT is moving toward self-service and AI-enabled support. We want someone who writes scripts and uses AI tools to remove repetitive work rather than repeat it. You'll mentor peers and serve as an escalation point for the broader support team.\nKey job responsibilities\nSite support and customer experience\nProvide high-touch, discreet support to senior leaders (VP and above) and their executive assistants\nHandle walk-up, ticket and Slack support across hardware, software, network and access issues, and find the root cause of difficult problems\nSet up and troubleshoot conference rooms and meeting AV, and support executive events, demos and all-hands meetings\nShare site coverage with your peer engineer to keep the office staffed throughout business hours, with occasional after-hours support\nIdentity, access and lifecycle\nRun employee onboarding, offboarding and internal transfers, including timely access removal and asset recovery\nProvision access and administer Slack, Jira/Confluence (projects and spaces), TestRail and Figma\nHardware and assets\nImage, deploy, ship and track laptops, loaners, mobile test devices, peripherals and security keys\nManage equipment returns and e-waste, keeping asset records accurate\nEscalation and improvement\nDetect issues affecting many users, document the pattern, and escalate to partner teams until resolved\nAutomate repeatable work with scripts and AI tools, and write and maintain runbooks and knowledge-base articles\nLead site projects such as lab network extensions and office changes\nMentor peers and serve as an escalation point for the support team\nA day in the life\nYour morning starts in the LAX32 IT room with walk-ups: a new hire's Mac that won't enroll, a lost security key. An executive assistant pings you: their VP's all-hands starts in an hour and the room display won't connect. Back at your desk, you work the queue: a batch of application access requests, a new Jira project. When a dozen users hit the same compliance error, you write up the pattern and escalate it. You check in with your site partner to plan tomorrow's coverage, then script away a repetitive task before heading out.\nAbout the team\nRing IT supports Ring employees across US and international offices. Our work spans four pillars: IT Support, IT Security, Builder Collaboration and AI Enablement. At LAX32, you and one other site engineer share responsibility for covering the office throughout business hours. You'll plan your schedules together and step in for each other during time off and appointments. Occasional after-hours work is required for events and urgent issues. You'll work with systems and development engineers who build our automation. We value ownership, curiosity, and builders who would rather automate a problem than solve it twice.\nBasic qualifications\n- 4+ years of technical support experience\n- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience\n- 4+ years of PC repair, troubleshooting, deployment and liquidation experience\n- Bachelor's degree in IT, computer science or equivalent\n- Experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)\nPreferred qualifications\n- Experience supporting video conference and teleconference equipment\n- Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)\n- Experience in technical support, or experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby)\n- Experience using AI-assisted development tools in academic or professional settings\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\nLos Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\nUSA, CA, Hawthorne - 70,400.00 - 106,300.00 USD annually","description_format":"text","description_chars":7065,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave","Restricted stock units"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Logistics & Warehouse Robotics","Video Production","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-28T10:50:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16,768 · green card filings: 56","filings_12m":16768,"filings_prev_12m":16262,"green_card_filings_12m":56,"median_offered_wage_usd":162609,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:1","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":106300,"is_top_pay":true},"html_url":"https://alion.io/job/amazon-it-support-engineer-ring-it","json_url":"https://alion.io/job/amazon-it-support-engineer-ring-it.json","meta":{"generated_at":"2026-10-31T22:13:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34683,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-it-support-engineer-ring-it"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-it-support-engineer-ring-it"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-it-support-engineer-ring-it"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-it-support-engineer-ring-it\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-it-support-engineer-ring-it"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3392572}},{"tool":"search_jobs","arguments":{"company":"amazon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3392572},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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