{"id":2763005,"url":"https://alion.io/job/amazon-journey-architect-customer-experience-aws-integrated-demand-center","title":"Journey Architect, Customer Experience - AWS Integrated Demand Center","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4588,"ghost_share":0,"stale_share":0.886,"repost_share":0.002,"time_to_fill_p50_days":27,"computed_at":"2026-11-06T05:58:05Z"}},"role":"DevOps","role_family":"DevOps","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":86700,"max":151700,"currency":"USD","period":"year","gross":null,"usd_annual":151700},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-17T03:07:32Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-11-06T15:38:18Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"AWS Marketing is seeking a talented Journey Architect to join our Customer Experience (CX) team within the Integrated Demand Center (IDC). In this role, you will lead the implementation of customer journeys in Adobe Experience Platform (AEP) while supporting the strategic design of customer-centric marketing experiences. You'll play a critical role in translating journey frameworks into technical reality, orchestrating data-driven, personalized experiences that help AWS customers adopt and grow with our services.\nKey job responsibilities\nTechnical Implementation & Operations (Primary Focus)\nLead end-to-end technical implementation of customer journeys in Adobe Experience Platform (AEP)\nBuild and configure journey orchestration workflows, segmentation logic, and personalization rules\nExecute technical implementations based on journey frameworks and requirements from Digital Strategists\nImplement shared foundations approach to enable scalable, reusable journey components\nEnsure data integrity and proper integration across marketing technology stack\nMonitor journey performance, troubleshoot technical issues, and optimize based on progression metrics\nPartner with Technical Architecture & Analytics (TAA) teams on data requirements and implementation Journey Strategy & Framework Support:\nAssist Digital Strategists in developing customer journey frameworks across awareness, consideration, conversion, and loyalty stages\nProvide technical feasibility and best practice input during journey design workshops and planning sessions\nContribute to journey strategy discussions with insights from platform capabilities and implementation experience\nSupport the development of next best action and next best content recommendation strategies\nCollaborate on defining technical requirements and success metrics for Integrated Development Programs (IDPs) Cross-Functional Collaboration:\nPartner with CX team on customer journey progression metrics and reporting\nWork closely with Channel (email, web, social, etc.) teams and Marketing Platform Operations (MPO) on campaign execution\nCoordinate with marketing technology teams and sales demand generation teams to ensure seamless customer experiences\nCollaborate with Customer Insights Leads to incorporate Voice of the Customer insights into technical implementations\nPresent technical implementations and results to stakeholders\nBasic qualifications\n- 5+ years of professional non-internship marketing experience\n- Experience using data and metrics to drive improvements\n- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)\n- Experience building and optimizing multiple, simultaneous marketing campaigns\n- Experience managing or working within cross-functional marketing and creative teams\nPreferred qualifications\n- Experience in multi-territory campaign management\n- Experience in digital marketing and content production timelines and process\n- Experience working with marketing tools including email, web analytics, CRM, and marketing automation platforms\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\nUSA, NY, New York - 86,700.00 - 151,700.00 USD annually\nUSA, WA, Seattle - 82,700.00 - 137,900.00 USD annually","description_format":"text","description_chars":4438,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave","Restricted stock units"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Advertising","Logistics","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-17T03:07:32Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16,768 · green card filings: 56","filings_12m":16768,"filings_prev_12m":16262,"green_card_filings_12m":56,"median_offered_wage_usd":162609,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":8437}],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.622,"p_room":0.75,"age_days":20,"expected_fill_days":27,"reasons":["conf:3","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":151700,"is_top_pay":false},"html_url":"https://alion.io/job/amazon-journey-architect-customer-experience-aws-integrated-demand-center","json_url":"https://alion.io/job/amazon-journey-architect-customer-experience-aws-integrated-demand-center.json","meta":{"generated_at":"2026-11-06T20:06:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4041,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-journey-architect-customer-experience-aws-integrated-demand-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-journey-architect-customer-experience-aws-integrated-demand-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-journey-architect-customer-experience-aws-integrated-demand-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-journey-architect-customer-experience-aws-integrated-demand-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-journey-architect-customer-experience-aws-integrated-demand-center"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2763005}},{"tool":"search_jobs","arguments":{"company":"amazon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2763005},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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