{"id":3383005,"url":"https://alion.io/job/amazon-lead-process-improvement-specialist-in-easy-ship","title":"Lead, Process Improvement Specialist, IN Easy Ship","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4471,"ghost_share":0,"stale_share":0.891,"repost_share":0.001,"time_to_fill_p50_days":25,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SQL","optional":false},{"name":"ETL/ELT","optional":true},{"name":"Power BI","optional":true},{"name":"SAS","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-28T06:01:08Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-02T15:12:22Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We are seeking a dynamic and results-oriented Program Manager to drive transformative improvements in our India Easy Ship operations. In this high-impact role, you will spearhead initiatives to enhance the seller experience, optimize supply chain efficiency, and elevate operational excellence across multiple business functions.\nYou will act as the connective tissue between operations, product and technology translating complex business problems into scalable, data-driven solutions. This is an opportunity to directly influence the growth trajectory of Easy Ship India while building programs that delight sellers and customers alike.\nThe ideal candidate is a strategic thinker who combines:\nExceptional analytical and problem-solving skills\nA penchant for automating and standardizing processes at scale, with a strong orientation toward AI-driven solutions\nDevelop and monitor program metrics to identify potential issues in last mile deliveries.\nIdentify patterns of defects that will help us build initiatives to reduce defects at scale.\nAbility to pull data and perform deep-dives and root-cause analysis as needed.\nDemonstrated program or project management capabilities\nAn ability to influence stakeholders at all levels of the organization\nA talent for quickly identifying and addressing customer and seller pain points\nStrong relationship-building and communication skills\nWork within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.\nMust be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.\nKey job responsibilities\n- Develop and monitor program metrics to identify potential issues in last mile deliveries.\n- Identify patterns of defects that will help us build initiatives to reduce defects at scale.\n- Ability to pull data and perform deep-dives and root-cause analysis as needed.\n- Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.\n- Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.\n- Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.\n- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.\n- Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.\nAbout the team\nEasy Ship is a service designed for third-party sellers that enables fast and efficient delivery to customers across India. Easy Ship allows sellers to utilize our Amazon Services for delivery, returns and customer service for their MFN orders. This frees sellers to focus on what they do best-developing great products and marketing them to potential customers.\nBy leveraging Amazon’s fulfillment service, Easy Ship sellers benefit from Prime eligibility, increased Buy Box wins and access to a trusted delivery experience that drives customer satisfaction and repeat purchases.\nBasic qualifications\n- 1+ years of program or project management experience\n- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)\n- Experience using data to influence business decisions\n- Master's degree\nPreferred qualifications\n- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts\n- Knowledge of visualization tools such as Tableau, Datazen, SSRS\n- Experience back office operations, escalation management and troubleshooting environments\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.","description_format":"text","description_chars":4323,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics AI","Logistics & Warehouse Robotics","Video Production","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-28T06:01:08Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":25,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/amazon-lead-process-improvement-specialist-in-easy-ship","json_url":"https://alion.io/job/amazon-lead-process-improvement-specialist-in-easy-ship.json","meta":{"generated_at":"2026-11-02T19:36:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27529,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19},"rest":"https://alion.io/mcp/rest/get_company?id=19"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Famazon-lead-process-improvement-specialist-in-easy-ship"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Famazon-lead-process-improvement-specialist-in-easy-ship"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Famazon-lead-process-improvement-specialist-in-easy-ship"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/amazon-lead-process-improvement-specialist-in-easy-ship\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Famazon-lead-process-improvement-specialist-in-easy-ship"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3383005}},{"tool":"search_jobs","arguments":{"company":"amazon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3383005},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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