{"id":2640956,"url":"https://alion.io/job/amazon-live-ops-support-engineer-prime-video-experience-technology","title":"Live Ops Support Engineer, Prime Video Experience Technology","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":91,"open_postings":1107,"ghost_share":0,"stale_share":0.556,"repost_share":0.004,"time_to_fill_p50_days":15,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"AWS","optional":true},{"name":"DNS","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T03:07:32Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Prime Video Experience Technology is seeking a skilled Live Ops Support Engineer to drive technical excellence and ensure seamless operational support for our critical systems. You'll play a key role in maintaining and improving the reliability of our core technology infrastructure for Prime Video.\nKey job responsibilities\n- Provide technical support for Prime Video's core technology systems\n- Troubleshoot and resolve complex technical issues\n- Develop and maintain support scripts and documentation\n- Collaborate with cross-functional teams to improve system reliability\n- Perform root cause analysis and implement preventive measures\nA day in the life\n- Monitor system performance and respond to critical incidents\n- Conduct in-depth technical investigations\n- Create and update technical documentation\n- Engage with internal stakeholders to resolve escalated technical challenges\nAbout the team\nPrime Video Experience Technology supports the backbone of our streaming technology. We're a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement.\nBasic qualifications\n- 2+ years of technical support experience\n- Experience troubleshooting and debugging technical systems\n- Experience communicating technical details verbally and in writing\n- Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities\n- Minimum experience of 1 year in a Level-2 role with exposure to ticket creation and escalation, including incident management and metrics reporting\n- Exposure to AI-powered tools for diagnostics, triage, or operational support\n- Proven ability to perform root cause analysis and drive corrective actions that prevent recurrence\nPreferred qualifications\n- Knowledge of networking protocols such as HTTP, DNS and TCP/IP\n- Knowledge of AWS or cloud technologies\n- Understanding of video encoding and transcoding technologies\n- Knowledge in software development or scripting in modern programming languages\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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