{"id":3672894,"url":"https://alion.io/job/amazon-manager-i-operations-roc-manager-irocrsob-2","title":"Manager I, Operations, ROC, Manager I,ROC,RSOB","company":{"id":19,"name":"Amazon","domain":"amazon.com","url":"https://alion.io/company/amazon","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":78,"open_postings":4480,"ghost_share":0,"stale_share":0.885,"repost_share":0.003,"time_to_fill_p50_days":29,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-03T09:51:38Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T04:10:07Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Relay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.\nIn addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.\nOverall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.\nKey job responsibilities\nResponsibilities include, but are not limited to:\nManaging a shift, constantly identifying opportunities to improve team performance and owning associated change management. This is Work from Office position\nDeveloping and/or referring to performance metrics to drive team performance and business results.\nIdentifying the business impact of trends and making data backed decisions. Able to learn and become a SME of the process (where engaged)\nCommunicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)\nEscalating problems or variances in the information and data to the relevant owners and following through on resolutions.\nAbility to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.\nServes as escalation point for transportation specialists.\nOwning process/business level reports/actions and diving compliance..\nPerform Ad-hoc reporting and analysis as per requirement.\nBasic qualifications\n- 1+ years of employee and performance management experience\n- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience\n- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays\n- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts\nPreferred qualifications\n- 1+ years of performance metrics, process improvement or lean techniques experience\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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